Customer Support & Relations Specialist

TenAsia Corporation Sdn Bhd; Nilai; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Supportive team environment

Job summary

TenAsia Corporation Sdn Bhd in Nilai, Negeri Sembilan is seeking a dedicated Customer Services professional to join our team. You will be the first point of contact for customers, handling inquiries via phone, email, chat, and in person, delivering prompt and professional support.

The role focuses on building positive relationships, resolving issues, and meeting performance targets while contributing to a collaborative team environment and ensuring high levels of customer satisfaction.

Qualifications

• Proven experience in a customer service or customer-facing role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a customer-centric approach
• Proficiency in using customer service systems, databases and relevant software applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience, empathy and a genuine desire to help customers

Responsibilities

• Handle customer enquiries and concerns via phone, email, chat, and in-person communication with professionalism and empathy
• Provide accurate information about products and services to customers and assist in resolving their issues efficiently
• Process customer requests, complaints and feedback in a timely manner and escalates complex issues to the appropriate department
• Maintain detailed and accurate records of all customer interactions and transactions in the system
• Build and maintain positive relationships with customers to ensure repeat business and customer loyalty
• Identify customer needs and provide tailored solutions that align with company offerings
• Follow company policies and procedures whilst adhering to quality and performance standards
• Contribute to a positive team environment by supporting colleagues and sharing best practices
• Meet or exceed key performance indicators including response times, resolution rates, and customer satisfaction scores

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Job description

TenAsia Corporation Sdn Bhd in Nilai, Negeri Sembilan is seeking a dedicated Customer Services professional to join our team. You will be the first point of contact for customers, handling inquiries via phone, email, chat, and in person, delivering prompt and professional support.

The role focuses on building positive relationships, resolving issues, and meeting performance targets while contributing to a collaborative team environment and ensuring high levels of customer satisfaction.