Customer Services

TenAsia Corporation Sdn Bhd; Nilai; Presencial; MYR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Career development

Supportive team environment

Descripción de la vacante

TenAsia Corporation Sdn Bhd in Nilai, Negeri Sembilan is seeking a dedicated Customer Services professional to join our team. You will be the first point of contact for customers, handling inquiries via phone, email, chat, and in person, delivering prompt and professional support.

The role focuses on building positive relationships, resolving issues, and meeting performance targets while contributing to a collaborative team environment and ensuring high levels of customer satisfaction.

Formación

• Proven experience in a customer service or customer-facing role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a customer-centric approach
• Proficiency in using customer service systems, databases and relevant software applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience, empathy and a genuine desire to help customers

Responsabilidades

• Handle customer enquiries and concerns via phone, email, chat, and in-person communication with professionalism and empathy
• Provide accurate information about products and services to customers and assist in resolving their issues efficiently
• Process customer requests, complaints and feedback in a timely manner and escalates complex issues to the appropriate department
• Maintain detailed and accurate records of all customer interactions and transactions in the system
• Build and maintain positive relationships with customers to ensure repeat business and customer loyalty
• Identify customer needs and provide tailored solutions that align with company offerings
• Follow company policies and procedures whilst adhering to quality and performance standards
• Contribute to a positive team environment by supporting colleagues and sharing best practices
• Meet or exceed key performance indicators including response times, resolution rates, and customer satisfaction scores

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Empathy

Descripción del empleo

About us TenAsia Corporation Sdn Bhd is a dynamic and customer-focused organisation committed to delivering exceptional service across the region. We pride ourselves on building strong relationships with our customers and maintaining the highest standards of professionalism and integrity. Our team is driven by a passion for excellence and a commitment to continuous improvement in everything we do.

About the role We are seeking a dedicated and customer-focused Customer Services professional to join our team in Nilai, Negeri Sembilan. This is a full-time position where you will play a vital role in delivering outstanding customer support and maintaining positive relationships with our valued clients. As a customer-facing representative, you will be the first point of contact for our customers, ensuring their needs are met promptly and professionally. This role is essential to our commitment to excellent customer satisfaction and contributes directly to the success and reputation of TenAsia Corporation Sdn Bhd.

Key responsibilities

• Handle customer enquiries and concerns via phone, email, chat, and in-person communication with professionalism and empathy
• Provide accurate information about products and services to customers and assist in resolving their issues efficiently
• Process customer requests, complaints and feedback in a timely manner and escalates complex issues to the appropriate department
• Maintain detailed and accurate records of all customer interactions and transactions in the system
• Build and maintain positive relationships with customers to ensure repeat business and customer loyalty
• Identify customer needs and provide tailored solutions that align with company offerings
• Follow company policies and procedures whilst adhering to quality and performance standards
• Contribute to a positive team environment by supporting colleagues and sharing best practices
• Meet or exceed key performance indicators including response times, resolution rates, and customer satisfaction scores

What we're looking for

• Proven experience in a customer service or customer-facing role, preferably in a call centre or similar environment
• Excellent communication skills, both written and verbal, with the ability to articulate clearly and professionally
• Strong problem-solving abilities and a customer-centric approach to resolving issues
• Proficiency in using customer service systems, databases and relevant software applications
• Ability to multitask and manage multiple customer interactions simultaneously without compromising quality
• Patience, empathy and a genuine desire to help customers
• Excellent listening skills and the ability to understand customer needs accurately
• Fluency in English; proficiency in Malay or other languages is advantageous
• Reliability and punctuality with a commitment to maintaining consistent attendance
• A positive attitude and willingness to learn and adapt to new procedures and technologies

What we offer

• At TenAsia Corporation Sdn Bhd, we are committed to supporting the wellbeing and professional development of our employees. We offer a competitive remuneration package and a supportive work environment where your contributions are valued and recognised.
• We provide opportunities for career advancement and professional training to help you develop your skills and progress within the organisation.
• Our team-oriented culture encourages collaboration, innovation and mutual support, ensuring you feel part of a community dedicated to delivering excellence.
• We believe in maintaining a healthy work-life balance and fostering an inclusive workplace where all employees can thrive.