Customer Support Officer -Japanese Speaking

BrightPath Talent Co.; Malaysia; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Annual leave: 17-21 days

Medical insurance

Relocation Allowance

Job summary

BrightPath Talent Co. is seeking a Customer Support Officer - Japanese Speaking in Malaysia. This full-time position involves responding to inquiries, providing excellent customer service, and working with various departments. Candidates should have a business-related degree and experience in customer support within the financial sector. Japanese proficiency is essential, alongside good English skills. The package includes competitive compensation, medical insurance, and a multicultural work environment.

Qualifications

• Experience in customer service/support in the financial industry preferred.
• Ability to multitask and adapt to different situations.
• Excellent interpersonal skills to communicate with clients effectively.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Provide advanced financial customer service.
• Identify areas for improvement and provide feedback.

Skills

Customer service/support

Japanese proficiency

English proficiency

Communication skills

Computer literacy

Education

Business related degree

Job description

We’re excited to support our client in the search for a dedicated Customer Support Officer -Japanese Speaking to join their growing team. Our client is a licensed and fast-growing Multi-Asset CFD Broker, known for fostering a dynamic and inclusive work environment. Committed to excellence and innovation, the company is building a strong team of professionals to drive its global expansion. This is a fantastic opportunity to be part of a forward-thinking organization and contribute to its continued success.

Job Responsibilities

• Respond to inquiries via live chat, email and phone
• Introduce financial products and services
• Provide advanced financial customer service
• Work with other departments as required
• Contribute to teamwork to achieve goals
• Consult with appropriate specialist staff as required
• Perform other duties as directed by manager
• Offer guidance and troubleshoot support to assist clients.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required - change to Cooperate effectively with other departments.

Job Requirements

• Business related degree and experience
• Customer service/support experience in the financial industry preferred
• Customer service/support experience required
• Location: Malaysia office
• Excellent verbal and written skills in Japanese
• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
• Good command of the English language (oral and written) is a must.
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Package

• Competitive compensation
• Working in a global and fast-growing organization
• Friendly, supportive, positive and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).
• Competitive allowances
• Medical insurance
• Onsite/hybrid working conditions
• Relocation Allowance