Customer Service Agent (Japanese)

David Kennedy Recruitment Limited; Kuala Lumpur; Remote; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Work-from-home arrangement in Malaysia

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career and professional development

Access to thousands of free learning

Initial training and ongoing coaching

Inclusive and supportive working env

Opportunity to work within a global 팀

Relocation support

Job summary

David Kennedy Recruitment is seeking a Japanese-speaking Customer Service Representative to join their client’s team in Malaysia. You will handle inquiries across hotels, flights and activities via phone, email and chat, delivering exceptional service for travel products.

The role is remote, full-time, requiring native Japanese and good English, with the ability to work rotating shifts. You’ll resolve issues, process feedback, and contribute to customer satisfaction while collaborating with team

Qualifications

• Native Japanese speaker with good command of English
• At least 1 year of experience in a customer-facing role
• Strong customer service skills including empathy, patience and consistency
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Willingness to work rotating 24/7 shifts including weekends and public holidays
• High degree of integrity and ability to handle confidential information
• Ability to work effectively in a fast-paced environment

Responsibilities

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels
• Assist customers with enquiries related to hotels, flights, activities and other travel products
• Handle a high volume of customer and partner enquiries professionally
• Take ownership of customer issues and concerns, including pricing and invoice enquiries
• Identify opportunities to improve customer service through self-service initiatives and process improvements
• Provide feedback and contribute to initiatives that improve operational efficiency
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
• Perform office-based administrative duties whenever required
• Work collaboratively with the wider team to contribute to the overall customer experience

Skills

Native Japanese

English proficiency

Customer service

Communication skills

Telephone etiquette

Attention to detail

Shift work

Integrity

Fast-paced environment

Job description

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia.

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Malaysia

Model: Remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels

• Support customers with enquiries related to hotels, flights, activities and other travel products

• Professionally handle a high volume of customer and partner enquiries

• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

• Identify opportunities to improve customer service through self-service initiatives and process improvements

• Provide feedback and contribute to initiatives that improve operational efficiency

• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

• Perform office-based administrative duties whenever required

• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• Native Japanese and good command of English

• At least 1 year of experience in a customer-facing or partner-facing role

• Strong customer service skills, including attentiveness, empathy, patience and consistency

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Excellent attention to detail

• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

• High degree of integrity and ability to handle confidential information

• Ability to work effectively in a fast-paced environment

BENEFITS:

• Work-from-home arrangement in Malaysia

• Competitive compensation package

• Performance bonus opportunities

• Employee benefits

• Career and professional development opportunities

• Access to thousands of free learning courses

• Initial training and ongoing coaching

• Inclusive and supportive working environment

• Opportunity to work within a global team

• Relocation support

• And many more!