Customer Service Agent

TopTalent Recruitment Agency; Kuala Lumpur; Remote; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Work-from-home arrangement in Malaysia

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career development opportunities

Access to free learning courses

Initial training and ongoing coaching

Inclusive and supportive working env.

Global team experience

Relocation support

Job summary

Top Talent Recruitment is helping a global customer experience and technology services company to hire a Japanese-speaking Customer Service Representative in Malaysia. The position is remote (WFH) and full-time, requiring you to support customers via phone, email, and messaging for travel-related queries.

The role emphasizes delivering exceptional service, handling inquiries in Japanese and English, and collaborating with team leaders to improve processes while adapting to a fast-paced

Qualifications

• Must be native Japanese with good command of English.
• Minimum 1 year in a customer-facing or partner-facing role.
• Strong customer service skills: attentiveness, empathy, patience and consistency.
• Excellent verbal and written communication abilities.
• Professional telephone etiquette and high attention to detail.

Responsibilities

• Deliver excellent customer service through phone, email and messaging channels.
• Support customers with enquiries related to hotels, flights, activities and travel products.
• Handle a high volume of customer and partner enquiries professionally.
• Take ownership of customer issues, including pricing and invoice enquiries.
• Identify opportunities to improve service via self-service and process improvements.
• Provide feedback and contribute to initiatives that improve operational efficiency.
• Maintain open communication with Team Leaders and Managers regarding performance and coaching.
• Perform office-based administrative duties when required.
• Work with the wider team to enhance the overall customer experience.

Skills

Native Japanese

English communication

Job description

Top Talent Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia.

Position: Customer Service Agent (Japanese)

Location: Malaysia

Model: Remote (WFH) - Must live/stay in Malaysia

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels
• Support customers with enquiries related to hotels, flights, activities and other travel products
• Professionally handle a high volume of customer and partner enquiries
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
• Identify opportunities to improve customer service through self-service initiatives and process improvements
• Provide feedback and contribute to initiatives that improve operational efficiency
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
• Perform office-based administrative duties whenever required
• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• Native Japanese and good command of English
• At least 1 year of experience in a customer-facing or partner-facing role
• Strong customer service skills, including attentiveness, empathy, patience and consistency
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Excellent attention to detail
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
• High degree of integrity and ability to handle confidential information
• Ability to work effectively in a fast-paced environment

BENEFITS:

• Work-from-home arrangement in Malaysia
• Competitive compensation package
• Performance bonus opportunities
• Employee benefits
• Career and professional development opportunities
• Access to thousands of free learning courses
• Initial training and ongoing coaching
• Inclusive and supportive working environment
• Opportunity to work within a global team
• Relocation support
• And many more!