Customer Support Officer

MFS Technology (M) Sdn Bhd; Hang Tuah Jaya; On-site; MYR 27,000 - 40,000; Full time

Job summary

MFS Technology (M) Sdn Bhd is seeking a Customer Support Officer to provide top-tier service to our customers in Malaysia. You will handle product and service information requests, resolve issues, and communicate professionally across telephone, email, letters, and in person.

You will coordinate with Production, Quality, and Logistics to meet CRSD, manage inventory levels, and relay scheduling updates to customers while ensuring adherence to ISO and customer requirements.

Responsibilities

• Provide excellent customer service and ensure customer needs are satisfied.
• Serve customers by providing product and service information, resolving problems.
• Communicate courteously with customers by telephone, email, letter, and face to face.
• Meet customer required ship dates (CRSD).
• Coordinate production on delivery requirements.
• Interface with Production, Material and Quality on shipment matters.
• Interface Logistics on shipment arrangements.
• Provide real-time information on scheduling to customers.
• Manage VMI inventory control levels.
• Analyze changes in customer demand and resolve discrepancies with the customer.
• Meet company and department objectives.
• Ensure quality management system implementations meet ISO 9001, IATF 16949, AS 9100, ISO 13485 and customer requirements.

Job description

1. Provide excellent customer service and ensure that the needs of customers are satisfied.

2. Serve customers by providing product and service information, resolving product and service problems.

3. Communicating courteously with customers by telephone, email, letter, and face to face.

4. Responsible for meeting customer required ship dates (CRSD).

5. Responsible for coordinating production on delivery requirements.

6. Responsible for interfacing with Production, Material and Quality on matters pertaining to shipment requirements.

7. Responsible for interfacing Logistics on the shipment arrangement.

8. Provide the customer the real-time information on scheduling.

9. Managing the VMI inventory control level.

10. Responsible for analyzing changes in demand from the customer and resolving the discrepancies with the customer.

11. Responsible for meeting company and department objectives.

12. Responsible for ensuring the quality management system implementations and maintenances in accordance with the ISO 9001, IATF 16949, AS 9100, ISO 13485 and customer requirements are met.

MFS Is A World Class Innovation Leader!

We Deliver High Quality And Cost Effective Solution That Meet Your Expectations!

Our core competencies are in product Design and Material selection. Manufacturing and distribution of FPCs, PCBs, Rigid Flex including turnkey component Assembly services and module level integration.

We strive to understand customers' needs through Early Stage Involvement (ESI) by working hand in hand with them right from the R&D stage. We create lasting Partnership and promote growths with our customers through Innovative Solutions and Close Application Supports.

Our strategically located manufacturing sites and customer-centric culture ensure MFS reaches out to our global network of diversified customer base efficiently and effectively.

MFS Is A World Class Innovation Leader!

We Deliver High Quality And Cost Effective Solution That Meet Your Expectations!

Our core competencies are in product Design and Material selection. Manufacturing and distribution of FPCs, PCBs, Rigid Flex including turnkey component Assembly services and module level integration.

We strive to understand customers' needs through Early Stage Involvement (ESI) by working hand in hand with them right from the R&D stage. We create lasting Partnership and promote growths with our customers through Innovative Solutions and Close Application Supports.

Our strategically located manufacturing sites and customer-centric culture ensure MFS reaches out to our global network of diversified customer base efficiently and effectively.

What can I earn as a Customer Support Officer