Customer Service Representative

NXP Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

NXP Malaysia Sdn Bhd is seeking a Customer Service Representative to manage orders in ERP, respond to customer inquiries, and coordinate with Logistics, Supply Chain, and Finance to ensure smooth order-to-cash flow.

You will follow SOPs, maintain accurate documentation for internal controls, and escalate non-standard cases to supervisors as needed. A Bachelor's degree and SAP experience are preferred, with a strong customer service mindset.

Qualifications

• Bachelor’s degree in business, operations, or supply chain or equivalent.
• 1–6 years of experience in order management, customer service, or admin support.
• Basic understanding of ERP systems; SAP experience is a plus.
• Strong communication, accuracy, and customer service mindset.
• Ability to follow structured processes and handle routine problem solving.

Responsibilities

• Enter and maintain customer orders accurately in the ERP system.
• Follow SOPs for order creation, changes, confirmations, and delivery alignment.
• Monitor order blocks, missing information, and pricing issues; escalate when needed.
• Manage daily customer inquiries regarding status, delivery, documentation, or requests.
• Collaborate with Logistics, Supply Chain, Planning, and Finance to align shipments and resolve issues.
• Support onboarding of new customer accounts and participate in training and SOP rollouts.

Skills

Communication

Attention to detail

Customer service mindset

Structured processes

Problem solving

Education

Bachelor’s degree in business, Operations, Supply Chain, or similar field

Tools

SAP

Job description

Enter and maintain customer orders accurately in the ERP system.

Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.

Monitor order blocks, missing information, and routine pricing issues and elevate when needed.

2. Customer Support

• Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
• Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
• Support onboarding of new customer accounts by following defined procedures.

3. Process & Policy Compliance

• Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.
• Maintain accurate documentation to support internal controls and audits.

4. Cross‑Functional Collaboration

• Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow.
• Escalate non‑standard cases to Senior CSR or the team manager as appropriate.

5. KPI & Reporting Support

• Update daily trackers, backlog reports, or customer performance metrics as assigned.
• Support exception monitoring and help validate data accuracy.
• Provide feedback on process gaps, recurring issues or customer concerns.
• Participate in training, team meetings, and roll‑outs of new SOPs or systems.

Requirement:

• Bachelor’s degree in business, Operations, Supply Chain, or similar field
• 1–6 years of experience in order management, customer service, or administrative support.
• Basic understanding of ERP systems (SAP experience is a plus).
• Strong communication, accuracy, and customer service mindset.
• Ability to follow structured processes and handle routine problem solving.

AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world.As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage.We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.

Chemicals & Plastics Manufacturing More than 10,000 employees

NXP Semiconductors N.V. (NASDAQ: NXPI) enables secure connections for a smarter world, advancing solutions that make lives easier, better, and safer. As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,000 employees in more than 30 countries and posted revenue of $13.21 billion in 2023. Find out more at www.nxp.com. Interested in knowing what the future will look like? It's being created right here!

As a company, NXP is passionate about winning in everything we do and we are especially passionate about delivering exceptional quality that goes beyond customer expectations. This focus on exceptional quality, combined with flawless execution and delivery, is part of our DNA ... it’s who we are.

We are committed to finding and developing the best team members: individuals who are not afraid of taking absolute personal responsibility; individuals who will lead us to even greater levels of success.

NXP Semiconductors N.V. (NASDAQ: NXPI) enables secure connections for a smarter world, advancing solutions that make lives easier, better, and safer. As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,000 employees in more than 30 countries and posted revenue of $13.21 billion in 2023. Find out more at www.nxp.com. Interested in knowing what the future will look like? It's being created right here!

As a company, NXP is passionate about winning in everything we do and we are especially passionate about delivering exceptional quality that goes beyond customer expectations. This focus on exceptional quality, combined with flawless execution and delivery, is part of our DNA ... it’s who we are.

We are committed to finding and developing the best team members: individuals who are not afraid of taking absolute personal responsibility; individuals who will lead us to even greater levels of success.

What can I earn as a Customer Service Representative