Customer Support Executive (English Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 31,000 - 38,000; Full time

Benefits offered by this job

Training Provided

Career Growth Opportunities

Global Working Environment

Job summary

Jora Malaysia is seeking a Customer Support Executive to assist customers of a world-leading video streaming platform via phone, chat, and email. Location is KL Sentral, with rotating shifts and 2 off days per week.

The role offers a basic salary of RM3,100 plus KPI incentive up to RM280 and a shift allowance up to RM300. Training provided and clear career growth opportunities in a global working environment. Fresh graduates are welcome to apply.

Qualifications

• Good command of English, both spoken and written.
• Positive attitude with strong customer service skills.
• Basic computer proficiency (Microsoft Office, Google Workspace, Windows OS).
• Ability to work in a rotational shift environment.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle customer inquiries related to subscriptions, billing, account access, and streaming services.
• Troubleshoot issues such as login problems, password resets, and device connectivity.
• Provide professional and timely support through phone, chat, and email.
• Maintain accurate records of customer interactions.
• Participate in team meetings and training sessions.

Skills

English proficiency

Customer service

Basic computer skills

Shift work

Fresh graduates welcome

Tools

Microsoft Office

Google Workspace

Windows OS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Rotational shifts from Monday to Sunday

2 off days per week (rotational)

Job Description

Location

KL Sentral, Nu Tower 2, Kuala Lumpur

Joining Date

24 August 2026

Salary & Benefits

• Basic Salary: RM3,100

• KPI Incentive: Up to RM280/month

• Shift Allowance: Up to RM300/month

• Training Provided

• Career Growth Opportunities

• Global Working Environment

Working Hours

• 1st Shift: 8:00 AM - 5:00 PM

• 2nd Shift: 1:00 PM - 10:00 PM

• 3rd Shift: 2:00 PM - 11:00 PM

Rotational shifts from Monday to Sunday

2 off days per week (rotational)

Join our team and support customers of a world-leading video streaming platform. As a Customer Support Executive, you will assist customers with account inquiries, subscription issues, and basic troubleshooting via phone, chat, and email.

Responsibilities

• Handle customer inquiries related to subscriptions, billing, account access, and streaming services.

• Troubleshoot issues such as login problems, password resets, and device connectivity.

• Provide professional and timely support through phone, chat, and email.

• Maintain accurate records of customer interactions.

• Participate in team meetings and training sessions.

Requirements

• Good command of English, both spoken and written.

• Positive attitude with strong customer service skills.

• Basic computer proficiency (Microsoft Office, Google Workspace, Windows OS).

• Ability to work in a rotational shift environment.

• Fresh graduates are encouraged to apply.