Customer Support Executive

Tomei Consolidated Berhad; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Staff purchase

Sports activities

Job summary

Tomei Consolidated Berhad, a premier jeweller since 1968, seeks a Customer Support Executive to manage inquiries, coordinate events, and oversee safe deposit box operations with a focus on security and service excellence.

The role requires a Bachelor’s degree in Business Studies or Mass Communication, strong English and Bahasa Melayu, and Mandarin is an added advantage. Fresh graduates are encouraged to apply; travel for events may be needed in Malaysia.

Qualifications

• Bachelor's degree in Business Studies or Mass Communication.
• Excellent written and verbal English and Bahasa Melayu.
• Fresh graduates welcome; willing to travel for events.
• Experience handling customer enquiries is preferred.

Responsibilities

• Handle inbound inquiries and outbound calls from customers and outlets.
• Engage customers via email and WhatsApp for promotions, events, and loyalty programs.
• Coordinate events, booth setup and logistics with marketing teams and mall management.
• Ensure secure deposit box operations, compliance, and customer safety.
• Maintain records, assist with attendance and sales data during events.
• Monitor security and perform audits to ensure accuracy.

Skills

Customer service

Communication

Multilingual (Bahasa Melayu & English)

Mandarin

Education

Bachelor's degree

Mass Communication

Job description

This role involves managing inbound and outbound customer communications, coordinating events and logistics, and overseeing safe deposit box operations with a focus on security, compliance, and customer service excellence.

Key responsibilities

Receive inbound and perform outbound calls to customers and outlet operations on related matters

Engage walk-in customers in a friendly and professional manner

Engage customers via email and WhatsApp for promotions, event invitations, and loyalty programme initiatives

Maintain good relationships within the team and other departments

Coordinate and provide support for outlet enquiries regarding Jewel Box and CES operational matters

Liaise with marketing department, mall management, and procurement for booth setup and logistics

Provide accurate product information and recommendations

Make reminder calls to RSVP customers for Jewel Box appointments

Assist outlets with customer turn up records, sales records, and customer attendance during events

Manage the operation and security of safe deposit boxes efficiently

Enforce stringent security measures, including verifying customer identities and monitoring premises for potential security breaches

Supervise and facilitate customer access to safe deposit boxes, ensuring all security protocols are strictly followed

Ensure compliance with all regulations, company policies, and legal obligations related to safe deposit box services

Assist clients with enquiries on safe deposit box services, rental agreements, and access procedures

Inform customers about rental renewals, changes in policies, and other essential information related to their safe deposit boxes

Maintain accurate records of safe deposit box rentals, customer details, and transaction logs

Conduct regular audits to ensure all records are accurate and up-to-date

Monitor the condition of vaults and safe deposit boxes and coordinate with maintenance teams for repairs or replacements

Monitor and highlight potential operational risks and recommend initiatives to improve processes, compliance, and service quality

About you

Bachelor of Business Studies, Mass Communication, or equivalent

Excellent written and verbal communication in Bahasa Melayu and English

Mandarin language skills are an added advantage

Good personality and customer service oriented

Experience handling customer enquiries and feedback

Willing to travel for work during weekends and public holidays for events

Fresh graduates are encouraged to apply

Tomei Consolidated Berhad (692959‑W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.

Perks and benefits Medical Sports (e.g. Gym) Insurance Coverage, Staff Purchase, Sports Activit

What can I earn as a Customer Support Executive