Customer Support Engineer (Based at Kulim)

KLA-Tencor (Singapore) Pte Ltd; Kulim; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Transport allowance

Overtime compensation

Job summary

KLA-Tencor (Singapore) Pte Ltd is seeking a Customer Support Engineer based at Kulim to perform field service tasks for highly complex equipment in customer wafer fabs. You will troubleshoot, diagnose, and repair issues, and help install or upgrade systems.

Responsibilities include coordinating schedules to minimize downtime, delivering customer orientation and technical training, and preparing detailed service reports for cross-functional teams. Occasional travel and overtime may be required.

Qualifications

• Bachelor’s degree in Mechanical/Mechatronics/Electrical/Electronics Engineering.
• 2-5 years of field service experience, preferably in cleanroom manufacturing environment.
• Excellent interpersonal/communication skills.
• Ability to work independently and take initiative.
• Willing to travel on short notice and work overtime when required.

Responsibilities

• Troubleshoot, diagnose, and repair highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedules to minimize downtime.
• Conduct customer orientation and technical training on maintenance.
• Prepare field service reports and share documentation with other supporting functions.

Skills

Interpersonal communication

Independent work

Willingness to travel

Education

Engineering degree

Job description

Customer Support Engineer (Based at Kulim)

Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.

Resolve installation and upgrading problems.

Coordinate equipment schedule to minimize system downtime.

Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.

Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements

Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

2-5 years of experience in equipment maintenance or field service, preferably in a cleanroom manufacturing environment

Good interpersonal/communication skills in understanding customer needs.

Shows initiative and can work independently.

Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)

Candidates with no experience may be considered for entry position

Consumer Electronics Manufacturing 11-50 employees

What can I earn as a Customer Support Engineer