Customer Support Engineer

SkyeChip Berhad; Penang; On-site; MYR 60,000 - 72,000; Full time

Benefits offered by this job

Stock options

Competitive pay

Career advancement opportunities

Job summary

SkyeChip Berhad is seeking a Technical Support Engineer to act as the primary technical interface with customers after IP delivery or project release. You will provide troubleshooting, guidance on IP features, and hands-on support to ensure smooth integration of SkyeChip's NOC, HBM, and other semiconductor IP solutions.

You will also train customers, create technical documentation, and maintain strong relationships with customer engineering teams to drive satisfaction and successful deployments.

Qualifications

• Bachelor's degree in Electrical, Electronics or Computer Engineering or related field.
• Minimum 3 years in semiconductor design, IP development, application engineering or customer support.
• Understanding of ASIC/SoC design methodologies and development flows.
• Strong debugging and analytical skills; excellent written and verbal communication.

Responsibilities

• Serve as primary technical contact for customers after IP delivery and project release.
• Provide technical support, guidance on IP features, and deployment assistance.
• Assist in IP integration, configuration, and deployment activities; respond within SLAs.
• Develop application notes, guidelines, FAQs, and support documentation.
• Train customers through technical sessions and product demonstrations.
• Maintain customer relationships and escalate issues as needed.

Skills

Customer support

Troubleshooting

Technical communication

IP/SoC know-how

Education

Bachelor's degree in Electrical/Electronics/Computer Engineering

Tools

EDA tools

ASIC/SoC design concepts

Job description

Role Overview

The Technical Support Engineer serves as the primary technical interface between

SkyeChip and its customers after IP delivery or project release. This role is responsible

for providing technical support, application guidance, troubleshooting, and training to

ensure customers successfully integrate and deploy SkyeChip's NOC, HBM, and other

semiconductor IP solutions.

Key Responsibilities

1. Customer Technical Support

• Serve as the primary technical contact for customers after IP delivery and project release.


• Provide timely and professional technical support for SkyeChip's IP products and


• Support customers in IP integration, configuration, implementation, and deployment activities.


• Respond to customer inquiries and technical issues within agreed service levels.

2. Application Engineering Support

• Assist customers in understanding IP features, architecture, interfaces, and implementation requirements.


• Provide technical guidance and best practices for integrating NOC, HBM, and other semiconductor IP into customer SoC designs.


• Support design reviews, integration reviews, and technical discussions with customer engineering teams.


• Develop application notes, technical guidelines, FAQs, and support documentation.


• Investigate, analyze, and resolve technical issues, design bugs, and integration challenges reported by customers.


• Reproduce customer-reported issues and perform root cause analysis.


• Work closely with IP Design, Verification, and R&D teams to identify and implement corrective actions.


• Track issue resolution progress and provide regular updates to customers.


• Maintain issue databases and knowledge repositories for future reference.

4. Training & Customer Enablement

• Conduct technical training sessions, workshops, and product demonstrations for customers.


• Develop training materials, user guides, and technical presentations.


• Educate customers on IP architecture, design methodology, integration flow, and best practices.


• Support new customer onboarding and technical enablement activities.

5. Customer Relationship Management

• Build and maintain strong technical relationships with customer engineering teams.


• Act as the customer's advocate within the organization and communicate customer feedback to product and engineering teams.


• Support customer design reviews, project meetings, and technical escalation discussions.


• Assist in improving customer satisfaction and driving repeat business

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or related disciplines.


• Minimum 3 years of experience in semiconductor design, IP development, application engineering, customer support, or related fields.


• Understanding of ASIC or SoC design methodologies and semiconductor development flows.


• Familiarity with digital design concepts, verification methodologies, and EDA tools.


• Strong debugging, troubleshooting, and analytical skills.


• Excellent written and verbal communication skills.

About SkyeChip

We set our eyes to be a global IC company powered by Malaysian talents, focusing on delivering cutting edge IPs and ASIC solutions to accelerate AI Deep Learning and High-Performance Computing systems.

We are looking for high aiming IC design engineers to join us and seize the golden startup opportunity. We have a high growth market and keen customers waiting for our technology solutions. We value innovation, different perspectives, ideas, and we are committed to help you reach your full potential.

We offer competitive pay and benefits, generous stock options to share the company's success and unlimited career advancement opportunities! With Skyechip, the sky is the limit.

About SkyeChip

We set our eyes to be a global IC company powered by Malaysian talents, focusing on delivering cutting edge IPs and ASIC solutions to accelerate AI Deep Learning and High-Performance Computing systems.

We are looking for high aiming IC design engineers to join us and seize the golden startup opportunity. We have a high growth market and keen customers waiting for our technology solutions. We value innovation, different perspectives, ideas, and we are committed to help you reach your full potential.

We offer competitive pay and benefits, generous stock options to share the company's success and unlimited career advancement opportunities! With Skyechip, the sky is the limit.

What can I earn as a Customer Support Engineer