Quality Assurance [Customer Service] Engineer

SK Nexilis Malaysia; West Coast Division; On-site; MYR 52,000 - 76,000; Full time

Job summary

SK Nexilis Malaysia is seeking a Quality Assurance [Customer Service] Engineer to manage customer quality inquiries, complaints, and feedback, ensuring satisfaction and strong relationships. You will coordinate cross-functional activities to address customer requirements and drive improvement actions.

The role involves supporting customer audits, investigations, and CAPA processes, while ensuring timely communication and effective issue resolution across Production, QA, R&D, Logistics, and Sales

Qualifications

• Bachelor’s degree or higher in engineering or related technical field.
• Proficient in English; Korean or Chinese is a plus.
• Experience in customer service or customer quality in manufacturing.
• Exposure to automotive, battery, or battery materials.
• Familiarity with ISO 9001 and IATF 16949; strong 8D capability.
• Proficiency in MS Office; strong problem-solving mindset.

Responsibilities

• Receive and manage customer inquiries, complaints, and requests.
• Coordinate customer claim investigations and CAPA activities.
• Monitor customer quality KPIs, complaint trends, and satisfaction indicators.
• Support customer audits and visits; prepare quality documents.
• Coordinate with Production, QA, R&D, Logistics, and Sales to resolve issues.

Skills

English proficiency

Communication

Root cause analysis

8D reports

MS Office

Education

Bachelor’s degree or higher in engineering

Tools

ISO 9001/IATF 16949

Job description

Quality Assurance [Customer Service] Engineer

Manage customer quality inquiries, complaints, and feedback to ensure customer satisfaction and strengthen customer relationships.

Coordinate cross-functional activities related to customer requirements, quality issues, and improvement actions.

Support customer audits, complaint investigations, and corrective action processes while ensuring timely communication and effective issue resolution.

Duties/Responsibilities

Receive and manage customer inquiries, complaints, and requests.

Coordinate customer claim investigations and lead corrective and preventive action (CAPA) activities.

Monitor customer quality KPIs, complaint trends, and satisfaction indicators.

Support customer audits and customer visits, including preparation of quality-related documents.

Review customer requirements and ensure internal compliance with customer-specific requirements.

Coordinate with Production, QA, R&D, Logistics, and Sales teams to resolve customer issues.

Requirements/Qualifications

Bachelor’s Degree or higher, preferably in Engineering or a related technical discipline.

Proficient in English; ability to communicate in Korean or Chinese is an added advantage.

Experience in Customer Service or Customer Quality Management within a manufacturing environment.

Exposure to the automotive, battery, or battery materials industry.

Familiarity with Quality Management Systems such as ISO 9001 and IATF 16949.

Proven experience in handling customer complaints, conducting root cause analysis, and preparing 8D reports.

Proficiency in MS office applications

Problem-solving and continuous improvement mindset

Effective communication and interpersonal skills

Customer-oriented mindset and service attitude

Since its inception in 1996, SK Nexilis has been focusing on continuous technology development and has world-leading technology competitiveness in battery copper foil and FCCL. Recently, as the demand for electric vehicle increases, the capacity and reliability of lithium-ion batteries have been demanded.

Furthermore, demand for high definition, high resolution displays such as OLEDs is increasing. SK Nexilis is leading the technology and products in the field of thin-tech with its technological innovation which is one step ahead of this change and solidifying its position as the global No.1 company.

We are now waiting for people to be a member of our successful business in Malaysia. Let's be our people!

Since its inception in 1996, SK Nexilis has been focusing on continuous technology development and has world-leading technology competitiveness in battery copper foil and FCCL. Recently, as the demand for electric vehicle increases, the capacity and reliability of lithium-ion batteries have been demanded.

Furthermore, demand for high definition, high resolution displays such as OLEDs is increasing. SK Nexilis is leading the technology and products in the field of thin-tech with its technological innovation which is one step ahead of this change and solidifying its position as the global No.1 company.

We are now waiting for people to be a member of our successful business in Malaysia. Let's be our people!

What can I earn as a Customer Service Engineer