Customer Support & Data Entry Specialist – Growth Path

Tastiway; Alor Setar; On-site; MYR 39,000 - 67,000; Full time

Job summary

Tastiway Sdn Bhd in Alor Setar, Kedah is seeking a dedicated Customer Support & Data Entry specialist on a full-time basis to provide professional support to customers and maintain accurate data records. You will handle inquiries via phone and email, ensure data integrity, and contribute to efficient operations, joining a supportive team within a dynamic, quality-focused company.

Ideal candidates have strong communication, data entry accuracy, and CRM familiarity, with the ability to multitask

Qualifications

• Proven experience in a customer service or call centre environment.
• Demonstrated proficiency in data entry with accuracy.
• Excellent verbal and written communication skills.
• Strong typing speed and accuracy with computer systems.
• Multitask effectively in a fast-paced environment.
• Familiarity with CRM systems is advantageous.

Responsibilities

• Responding to customer enquiries via telephone, email, and other channels in a timely, professional manner.
• Resolving customer issues with patience and first-contact resolution when possible.
• Entering and maintaining customer data and records with high accuracy.
• Processing orders and requests in line with company procedures and data protection standards.
• Managing and keeping databases current and well-organised.
• Following up with customers to ensure complete satisfaction.
• Escalating complex issues to senior team members when needed.
• Supporting continuous improvements in customer service and data processes.

Skills

Customer service

Data entry

Typing speed

Communication skills

Multitasking

Professional attitude

CRM systems

Education

Secondary school qualification

Tools

CRM software

Job description

Tastiway Sdn Bhd in Alor Setar, Kedah is seeking a dedicated Customer Support & Data Entry specialist on a full-time basis to provide professional support to customers and maintain accurate data records. You will handle inquiries via phone and email, ensure data integrity, and contribute to efficient operations, joining a supportive team within a dynamic, quality-focused company.

Ideal candidates have strong communication, data entry accuracy, and CRM familiarity, with the ability to multitask