Detail-Oriented Customer Support & Data Entry

Tastiway Sdn Bhd; Alor Setar; On-site; MYR 23,000 - 39,000; Full time

Benefits offered by this job

Competitive remuneration

Training opportunities

Positive team environment

Job summary

Tastiway Sdn. Bhd. in Alor Setar, Kedah, is seeking a dedicated Customer Support & Data Entry specialist. You will handle customer inquiries via multiple channels, maintain accurate data records, and process orders with strict attention to data protection standards.

The role requires proven customer service experience, strong data entry skills, and excellent communication. A full-time position with competitive remuneration and opportunities for development is offered.

Qualifications

• Experience in a customer service or call centre environment.
• Accurate data entry with attention to detail.
• Strong written and spoken English.

Responsibilities

• Respond to customer inquiries via telephone, email, and other channels.
• Resolve issues with patience and aim for first-contact resolution.
• Enter and maintain customer data with high accuracy.
• Process customer transactions, orders and requests per procedures.
• Manage customer databases and keep information current and accessible.
• Follow up with customers to ensure concerns are resolved and satisfaction is achieved.
• Escalate complex issues to senior team members when needed.
• Meet targets for call handling, CSAT, and data entry accuracy.
• Contribute to process improvements in customer service and data management.
• Maintain confidentiality and comply with data protection protocols.

Skills

Customer service

Data entry

Typing speed

CRM familiarity

Communication skills

Multitasking

Problem solving

Data accuracy

Education

Secondary school qualification

Business administration qualifications

Tools

CRM software

Job description

Tastiway Sdn. Bhd. in Alor Setar, Kedah, is seeking a dedicated Customer Support & Data Entry specialist. You will handle customer inquiries via multiple channels, maintain accurate data records, and process orders with strict attention to data protection standards.

The role requires proven customer service experience, strong data entry skills, and excellent communication. A full-time position with competitive remuneration and opportunities for development is offered.