Member Experience & Support Specialist

Detai Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Benefits offered by this job

Overseas Travel

EPF

SOSCO

Medical Claim & Insurance

Parking Allowances

Staff's Products

Higher Education Incentives

Job summary

Detai Malaysia Sdn Bhd in Kuala Lumpur is seeking a dedicated customer service professional to support our network members and customers. You will handle inquiries across calls, emails, and digital channels, ensuring accurate, timely responses and adherence to Detai's policies.

The ideal candidate has 1–2 years in customer service, familiarity with CRM platforms (Salesforce/Zendesk), and strong MS Office skills. This full-time role follows a 5-day week with some email support outside core hours.

Qualifications

• 1-2 years of professional customer service experience, MLM/direct selling background preferred.
• Proficiency with CRM platforms and support tracking systems (e.g., Salesforce, Zendesk).
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent interpersonal skills with empathy, patience, and problem-solving abilities.
• Autonomous, proactive, and able to manage daily responsibilities with minimal supervision.

Responsibilities

• Manage end-to-end lifecycle of customer/member inquiries across channels, ensuring complete resolution.
• Meet or exceed Detai's response time commitments and performance targets.
• Make targeted outbound calls to resolve issues and drive member engagement.
• Draft accurate, professional responses to all member/customer emails.
• Administer and resolve helpdesk support cases per established guidelines.
• Act as subject matter expert on Detai's marketing plans and operations.
• Liaise with internal departments to speed up complex issue resolutions.
• Provide logistical support for corporate events and member engagement initiatives.

Skills

Customer service experience

CRM platforms (Salesforce/Zendesk)

MS Office proficiency

Empathy and interpersonal skills

Autonomous work ethic

Tools

Salesforce

Zendesk

Microsoft Office

Job description

Detai Malaysia Sdn Bhd in Kuala Lumpur is seeking a dedicated customer service professional to support our network members and customers. You will handle inquiries across calls, emails, and digital channels, ensuring accurate, timely responses and adherence to Detai's policies.

The ideal candidate has 1–2 years in customer service, familiarity with CRM platforms (Salesforce/Zendesk), and strong MS Office skills. This full-time role follows a 5-day week with some email support outside core hours.