Customer Support & Data Entry

Tastiway Sdn Bhd; Alor Setar; On-site; MYR 23,000 - 39,000; Full time

Benefits offered by this job

Competitive remuneration

Training opportunities

Positive team environment

Job summary

Tastiway Sdn. Bhd. in Alor Setar, Kedah, is seeking a dedicated Customer Support & Data Entry specialist. You will handle customer inquiries via multiple channels, maintain accurate data records, and process orders with strict attention to data protection standards.

The role requires proven customer service experience, strong data entry skills, and excellent communication. A full-time position with competitive remuneration and opportunities for development is offered.

Qualifications

• Experience in a customer service or call centre environment.
• Accurate data entry with attention to detail.
• Strong written and spoken English.

Responsibilities

• Respond to customer inquiries via telephone, email, and other channels.
• Resolve issues with patience and aim for first-contact resolution.
• Enter and maintain customer data with high accuracy.
• Process customer transactions, orders and requests per procedures.
• Manage customer databases and keep information current and accessible.
• Follow up with customers to ensure concerns are resolved and satisfaction is achieved.
• Escalate complex issues to senior team members when needed.
• Meet targets for call handling, CSAT, and data entry accuracy.
• Contribute to process improvements in customer service and data management.
• Maintain confidentiality and comply with data protection protocols.

Skills

Customer service

Data entry

Typing speed

CRM familiarity

Communication skills

Multitasking

Problem solving

Data accuracy

Education

Secondary school qualification

Business administration qualifications

Tools

CRM software

Job description

About us

Tastiway Sdn Bhd is a dynamic and growing organisation committed to delivering exceptional customer service and maintaining the highest standards of data integrity. We pride ourselves on creating a professional work environment where our team members can thrive and contribute meaningfully to our success. Our company values efficiency, accuracy, and customer satisfaction, and we are dedicated to supporting our employees' professional development and career growth.

About the role

We are seeking a dedicated and detail-oriented Customer Support & Data Entry specialist to join our team in Alor Setar, Kedah on a full-time basis. This is a critical role that bridges customer service excellence with precise data management. You will be responsible for providing professional support to our customers whilst maintaining accurate and organised data systems. This position plays an essential part in ensuring customer satisfaction and operational efficiency across the organisation.

What you'll be doing

Responding to customer enquiries via telephone, email, and other communication channels in a timely and professional manner

Resolving customer issues and concerns with patience, empathy, and a commitment to first-contact resolution

Entering, updating, and maintaining customer data and records with meticulous attention to accuracy

Processing customer transactions, orders, and requests whilst adhering to company procedures and data protection standards

Managing customer databases and ensuring all information is current, organised, and easily accessible

Following up with customers to ensure their concerns have been fully resolved and satisfaction has been achieved

Identifying and escalating complex issues to senior team members or management when necessary

Meeting performance targets including call handling times, customer satisfaction ratings, and data entry accuracy benchmarks

Contributing to the continuous improvement of customer service processes and data management practices

Maintaining confidentiality and adhering to all data protection and security protocols

What we’re looking for

Proven experience in a customer service or call centre environment, or a related customer-facing role

Demonstrated proficiency in data entry with a strong focus on accuracy and attention to detail

Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues

Strong typing speed and accuracy, with proficiency in using computer systems and relevant software applications

The ability to multitask effectively and manage competing priorities in a fast-paced environment

Problem-solving skills with the ability to think critically and find practical solutions

Patience, empathy, and a customer-centric approach to resolving issues

Organisational skills and the ability to maintain accurate records and databases

Reliability, punctuality, and a professional attitude towards work

Familiarity with customer relationship management (CRM) systems is advantageous

Secondary school qualification or equivalent; further qualifications in business administration or customer service are desirable

What we offer

We are committed to creating a supportive and engaging workplace where our employees can succeed. We offer a range of benefits designed to enhance your professional and personal wellbeing, including competitive remuneration, opportunities for ongoing training and development, and a positive team environment. We believe in recognising and rewarding hard work, and we provide clear pathways for career advancement within our organisation. We also foster a culture of collaboration and mutual support, where your contributions are valued and your ideas are heard.

Tastiway Sdn. Bhd. was incorporated in Malaysia in July 2000 as a Private Limited Company. It has been certified to MeSTI and HACCP by the Ministry of Health, Halal certification by JAKIM, and ISO 22000:2005.

We help food & beverage manufacturers drive growth through our new product innovation, increasing supply chain efficiency and optimizing product formulation.

Tastiway manufactures products under its own brands:

“ALOR” Freeze-dried fruit. Pre-packed beverages

"TASTIMINT" Sugar Free Lozenges.

“DKE” Goat’s milk powder. Vinegars and honeys.

Tastiway is also the manufacturer of choice for a number of OEM brands in the marketplace.

Along with the Tastiway brands, the company has grown to become one of the largest and most technologically advanced manufacturers and trading company of beverage ingredients and flavors in Malaysia. Our customers incorporate our value-add ingredients into their own products so to leverage on our core technologies and global resources.

Our products range include:

Instant Coffee Beverages

Goat's Milk

Fruit's Wafer

Ready to Drink Juice / Coffee

Honey

Tastiway products are available both domestically and globally.

Tastiway’s purpose-built 70,000ft2 factory is located in Jitra, Kedah and is the centre of excellence for Research & Development, Ingredient Manufacture, and Product Packing.

Tastiway Sdn. Bhd. was incorporated in Malaysia in July 2000 as a Private Limited Company. It has been certified to MeSTI and HACCP by the Ministry of Health, Halal certification by JAKIM, and ISO 22000:2005.

We help food & beverage manufacturers drive growth through our new product innovation, increasing supply chain efficiency and optimizing product formulation.

Tastiway manufactures products under its own brands:

“ALOR” Freeze-dried fruit. Pre-packed beverages

"TASTIMINT" Sugar Free Lozenges.

“DKE” Goat’s milk powder. Vinegars and honeys.

Tastiway is also the manufacturer of choice for a number of OEM brands in the marketplace.

Along with the Tastiway brands, the company has grown to become one of the largest and most technologically advanced manufacturers and trading company of beverage ingredients and flavors in Malaysia. Our customers incorporate our value-add ingredients into their own products so to leverage on our core technologies and global resources.

Our products range include:

Instant Coffee Beverages

Goat's Milk

Fruit's Wafer

Ready to Drink Juice / Coffee

Honey

Tastiway products are available both domestically and globally.

Tastiway’s purpose-built 70,000ft2 factory is located in Jitra, Kedah and is the centre of excellence for Research & Development, Ingredient Manufacture, and Product Packing.

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