Customer Support Associate (Fresh Graduate or up to 2 years exp)

Inter Island Group; George Town; On-site; MYR 24,000 - 36,000; Full time

Job summary

Inter Island Group is seeking a Customer Support Associate (fresh graduate or up to 2 years exp) in Penang. You will provide professional support to customers and internal teams, process orders, and coordinate delivery schedules to ensure smooth fulfillment.

You will work with Sales, Logistics, Warehouse, and HQ, handling inquiries, resolving issues, and maintaining records in company systems. Strong English, Bahasa Malaysia, and Chinese are required.

Qualifications

• Fresh graduate or up to 2 years of experience.
• Bachelor's degree in business administration, management, or related disciplines.

Responsibilities

• Provide professional support to customers and internal sales teams.
• Process customer orders, quotations, delivery schedules and related documents accurately and promptly.
• Coordinate with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.
• Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner.
• Investigate and resolve operational issues with multiple departments and stakeholders.
• Monitor order status and proactively follow up to ensure commitments are met.
• Maintain accurate records, reports, and customer information in company systems.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Perform administrative and coordination tasks as assigned by management.
• Incoming call & office shipment support.
• Prepare monthly reports.

Skills

Administrative skills

Time management

Attention to detail

Problem solving

Communication

Interpersonal skills

Stakeholder coordination

Independent work

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Business systems

Job description

Customer Support Associate (Fresh Graduate or up to 2 years exp)

Provide professional support to customers and internal sales teams.

Process customer order, quotations, delivery schedule and related document accurately and promptly.

Coordinate closely with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.

Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner.

Investigate and resolve operational issues by working with multiple departments and stakeholders.

Monitor order status and proactively follow up to ensure commitments are met.

Maintain accurate records, reports, and customer information in company systems.

Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Perform administrative and coordination tasks as assigned by management.

Incoming call & office shipment support.

Prepare monthly reports.

Requirements:

Fresh graduate or working experience not more than 2 years.

Bachelor's degree in business administration, Management, or related disciplines.

Required Languages: English, Bahasa Malaysia, Chinese.

Strong administrative knowledge with excellent organizational, time management, and attention-to-detail skills.

Excellent problem-solving, analytical, communication, and interpersonal abilities.

Able to coordinate effectively with multiple stakeholders and manage competing priorities.

Fast learner who adapts quickly to new systems, processes, and fast-paced environments.

Self-motivated team player with a positive, customer-focused mindset and ability to work independently.

Proficiency in Microsoft Excel, Word, Outlook, and business systems.