Customer Success Specialist (Mandarin and English)

TP; Bayan Lepas; On-site; MYR 39,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Global and multicultural environment

Career growth opportunities

Supportive workplace culture

Job summary

TP in Bayan Lepas, Penang, is hiring a Customer Success Specialist (English & Mandarin) to deliver outstanding support across voice and non-voice channels. You will resolve inquiries promptly while ensuring a positive customer experience.

The role demands fluency in English and Mandarin, strong communication skills, and a proactive approach. Rotational shifts, including weekends, are part of the schedule. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Mandarin (spoken and written).
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude and willingness to learn.
• Willing to work rotational shifts including weekends if required.

Responsibilities

• Handle customer enquiries through voice and non-voice channels.
• Provide accurate information and solutions to customer concerns.
• Identify customer needs and ensure enquiries are resolved efficiently.
• Maintain a high standard of customer service and communication.
• Follow guidelines, procedures, and quality standards.
• Work with team to achieve service delivery targets.

Skills

English

Mandarin

Job description

We're Hiring! Customer Success Specialist (English & Mandarin Speaking)

Salary: Up to RM3,800 per month

About the Role

Are you fluent in English and Mandarin and passionate about delivering excellent customer experiences?

We're looking for enthusiastic and customer-oriented individuals to join our team as Customer Success Specialists supporting a Social Media Project.

In this role, you'll assist customers through voice and non-voice channels, providing timely, professional, and effective solutions while ensuring a positive customer experience.

Key Responsibilities

• Handle customer enquiries through voice and non-voice channels.
• Provide accurate information, assistance, and solutions to customer concerns.
• Identify customer needs and ensure enquiries are resolved efficiently.
• Maintain a high standard of customer service and communication.
• Follow operational guidelines, procedures, and quality standards.
• Work collaboratively with team members to achieve service delivery targets.

Requirements

• Fluent in both English and Mandarin (spoken and written).
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude and willingness to learn.
• Able to work in a fast-paced environment.
• Willing to work rotational shifts, including weekends if required.
• Fresh graduates are welcome to apply!

Working Arrangement

• 5 working days per week.
• Rotational shifts between 8:00 AM and 8:30 PM.
• 9 working hours per day, including 1-hour lunch and 30-minute breaks.

What's in It for You?

• Competitive salary of up to RM3,800 per month.
• Global and multicultural working environment.
• Opportunities for career growth and professional development.
• Great people and a supportive workplace culture.

Interested?

Take the next step in your career!

Join us and be part of a team that makes a difference in customer experiences!