Customer Success Specialist (English & Taiwanese)

TP; Penang; On-site; MYR 76,000 - 91,000; Full time

Job summary

TP in Penang is hiring a Customer Success Specialist (English & Mandarin) to join our international team. You will handle inbound inquiries and provide support via Live Chat, Email and Call, delivering outstanding service to our customers.

This on-site role in Livingston Tower, Georgetown, Seberang Perai offers a dynamic team environment, with rotational shifts and a competitive monthly salary. Fluency in English and Mandarin is required to ensure clear communication with diverse clients.

Qualifications

• Fluency in English and Mandarin required.
• Experience in customer service is an advantage.
• Comfortable supporting customers via live chat and email.

Responsibilities

• Handle inbound customer enquiries.
• Provide support via Live Chat, Email and Call.
• Deliver excellent customer service and resolve customer issues professionally.

Skills

Fluent English

Mandarin

Job description

We're Hiring | Customer Success Specialist (English & Taiwanese)

Looking for your next career opportunity in customer service? Join our international team and build your career with a global organization!

Location: Livingston Tower, Georgetown, Penang

What You'll Do

• Handle inbound customer enquiries
• Provide support via Live Chat, Email and Call
• Deliver excellent customer service and resolve customer issues professionally

Working Hours

• Earliest: 9:00 AM – 6:00 PM
• Latest: 1:00 PM – 10:00 PM

Salary & Benefits

Basic Salary: Up to RM7,500

We're Looking For

• Able to communicate fluently in English & Mandarin
• Passionate about customer service
• Comfortable supporting customers through live chat and email
• Willing to work rotational shifts