Customer Success Specialist - Gujarati- Penang

TP

Gujarat

On-site

MYR 33,480 - 55,800

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive salary and benefits

Multicultural, supportive work environment

Training and career development opportunities

Job summary

A global organization is seeking a Customer Success Specialist fluent in Gujarati and English to manage inquiries via phone, email, and chat. The ideal candidate will have strong communication skills and a Bachelor’s Degree. Competitive salary and training opportunities are offered in a supportive environment located in Penang, Malaysia.

Qualifications

Fluent in Gujarati & English, both spoken and written.
Prior customer service/call center/BPO experience is an advantage.
Willingness to work on rotational shifts including weekends/public holidays.

Responsibilities

Manage customer queries in Gujarati and English across phone, chat, and email.
Assist with product/service-related questions, complaints, and technical issues.
Document all interactions and update systems.

Skills

Fluency in Gujarati

Fluency in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree

Job description

Join to apply for the Customer Success Specialist - Gujarati- Penang role at TP

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Specialist - Gujarati- Penang role at TP

Are you fluent in Gujarati and English?

Join our team in Penang and build a career in customer service with a global organization!

Job Overview:

We are looking for a Gujarati-speaking Customer Service Representative to handle customer inquiries via phone, email, and live chat, ensuring a seamless and positive experience for all customers.

Key Responsibilities:

Manage customer queries in Gujarati and English across phone, chat, and email
Assist with product/service-related questions, complaints, and technical issues
Provide accurate information and timely solutions
Document all interactions and update systems
Escalate complex cases when necessary
Meet performance targets while delivering excellent customer satisfaction

Qualifications:

Bachelor’s Degree (required)
Fluency in Gujarati & English (spoken and written)
Prior customer service/call center/BPO experience is an advantage
Strong communication, problem-solving, and interpersonal skills
Willingness to work on rotational shifts (including weekends/public holidays)
Must be in, or willing to relocate to, Penang, Malaysia

Why Join Us?