Customer Success Specialist - Gujarati- Penang

TP; Gujarat; Vor Ort; MYR 33.480 - 55.800; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

Multicultural, supportive work environment

Training and career development opportunities

Zusammenfassung

A global organization is seeking a Customer Success Specialist fluent in Gujarati and English to manage inquiries via phone, email, and chat. The ideal candidate will have strong communication skills and a Bachelor’s Degree. Competitive salary and training opportunities are offered in a supportive environment located in Penang, Malaysia.

Qualifikationen

• Fluent in Gujarati & English, both spoken and written.
• Prior customer service/call center/BPO experience is an advantage.
• Willingness to work on rotational shifts including weekends/public holidays.

Aufgaben

• Manage customer queries in Gujarati and English across phone, chat, and email.
• Assist with product/service-related questions, complaints, and technical issues.
• Document all interactions and update systems.

Kenntnisse

Fluency in Gujarati

Fluency in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Ausbildung

Bachelor’s Degree

Jobbeschreibung

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Are you fluent in Gujarati and English?

Join our team in Penang and build a career in customer service with a global organization!

Job Overview:

We are looking for a Gujarati-speaking Customer Service Representative to handle customer inquiries via phone, email, and live chat, ensuring a seamless and positive experience for all customers.

Key Responsibilities:

• Manage customer queries in Gujarati and English across phone, chat, and email
• Assist with product/service-related questions, complaints, and technical issues
• Provide accurate information and timely solutions
• Document all interactions and update systems
• Escalate complex cases when necessary
• Meet performance targets while delivering excellent customer satisfaction

Qualifications:

• Bachelor’s Degree (required)
• Fluency in Gujarati & English (spoken and written)
• Prior customer service/call center/BPO experience is an advantage
• Strong communication, problem-solving, and interpersonal skills
• Willingness to work on rotational shifts (including weekends/public holidays)
• Must be in, or willing to relocate to, Penang, Malaysia

Why Join Us?

• Competitive salary and benefits
• Multicultural, supportive work environment
• Training and career development opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Business Consulting and Services

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