Client Services Representative

嘉驰国际 X-Giants International; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

嘉驰国际 X-Giants International is seeking an experienced Customer Success/Account Manager to nurture long-term client relationships, drive renewals, and support business growth in cloud/SaaS environments. You will collaborate with Sales, Technical teams, and Finance to ensure account health and growth opportunities.

The ideal candidate holds a Bachelor's degree and 3–5 years in customer success or post-sales roles, with strong communication and commercial acumen in cloud/B2B tech sectors.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in customer service, account management, renewals, or post-sales roles.
• Experience in Cloud, SaaS, IT Services, or B2B technology industries is strongly preferred.
• Good understanding of cloud consumption and billing models is advantageous.
• Strong communication, relationship management, stakeholder management, and commercial awareness.

Responsibilities

• Manage customer relationships and ensure high customer satisfaction.
• Drive customer retention and contract renewals.
• Identify upselling and cross-selling opportunities.
• Monitor account health and proactively manage customer engagement.
• Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
• Coordinate with Sales, Technical Account Managers, Presales, Solutions Architect, Finance, and other internal stakeholders.

Skills

Communication

Relationship management

Stakeholder management

Commercial awareness

Education

Bachelor's degree in business, Marketing, IT, Communications, or related field

Job description

Candidate from Cloud, SaaS, IT Services, MSP, or other B2B technology companies with strong customer-facing experience, who enjoy managing long-term client relationships, driving renewals, and supporting business growth.

• Manage customer relationships and ensure high customer satisfaction.
• Drive customer retention and contract renewals.
• Identify upselling and cross-selling opportunities.
• Monitor account health and proactively manage customer engagement.
• Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
• Coordinate closely with Sales, Technical Account Managers, Presales, Solutions Architect, Finance, and other internal stakeholders.

Requirements

• Bachelor's degree in business, Marketing, Information Technology, Communications, or a related field is required.
• 3-5 years of experience in customer service, account management, renewals, or post-sales / customer success roles.
• Experience in Cloud, SaaS, IT Services, or B2B Technology industries is strongly preferred.
• Good understanding of cloud consumption and billing models is an advantage.
• Strong communication, relationship management, stakeholder management, and commercial awareness.