Customer Success & Service Operations Coordinator

ACESTAHL ENGINEERING SDN BHD; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

ACESTAHL ENGINEERING SDN BHD is seeking a Customer Service Coordinator in Malaysia (Selangor) to be the frontline contact for客户 inquiries. You will coordinate orders, track service issues, and liaise with sales, logistics, and operations to ensure timely, accurate delivery.

The role requires excellent communication, strong organizational skills, and proficiency in MS Office. You will help maintain records, prepare performance metrics, and contribute to continuous service improvements.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, and in person.
• Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with sales, logistics, and operations teams to ensure smooth service delivery.
• Monitor service performance and elevate issues when necessary.
• Assist in preparing reports, documentation, and customer service metrics.
• Support continuous improvement initiatives to enhance customer satisfaction.
• Handle complaints professionally and provide effective solutions.

Skills

Communication

Organization

MS Office

Problem solving

Calm under pressure

Tools

MS Office

Job description

ACESTAHL ENGINEERING SDN BHD is seeking a Customer Service Coordinator in Malaysia (Selangor) to be the frontline contact for客户 inquiries. You will coordinate orders, track service issues, and liaise with sales, logistics, and operations to ensure timely, accurate delivery.

The role requires excellent communication, strong organizational skills, and proficiency in MS Office. You will help maintain records, prepare performance metrics, and contribute to continuous service improvements.