Project & Service Coordinator — Client Satisfaction (Malaysia)

Convergint Asia Pacific; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Job summary

Convergint Asia Pacific is seeking a proactive Service Coordinator in Malaysia to ensure total client satisfaction and seamless project execution. You will coordinate service activities within the branch and liaise with colleagues to uphold service standards.

The role requires strong service orientation, excellent time management, and solid communication skills. You must handle pressure well and maintain accurate client documentation and timely reporting.

Qualifications

• Strong service sense and skills.
• Good time management and ability to learn quickly.
• Good communication and coordination skills.
• Able to work under pressure.

Responsibilities

• Total client satisfaction.
• Project & service coordination of all Customer Service issues within Convergint branch office and among Convergint colleagues.
• Monitor the quality of Convergint's services in your branch office.
• Documentation for clients, including handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction.
• Weekly reports as required.

Skills

Service orientation

Time management

Learning agility

Communication and coordination

Pressure handling

Job description

Convergint Asia Pacific is seeking a proactive Service Coordinator in Malaysia to ensure total client satisfaction and seamless project execution. You will coordinate service activities within the branch and liaise with colleagues to uphold service standards.

The role requires strong service orientation, excellent time management, and solid communication skills. You must handle pressure well and maintain accurate client documentation and timely reporting.