Business Banking Client Support Lead

OCBC; Cyberjaya; On-site; MYR 191,000 - 287,000; Full time

Job summary

OCBC is seeking a Service Manager to support Singapore corporate customers via our hotline. You will handle inbound calls, provide technical help for business internet banking, and assist with digital initiatives.

Fresh graduates are welcome; a degree or diploma is required, with a strong service mindset and ownership to deliver excellent service. Fluency in English is essential; Mandarin is a plus for communicating with customers and colleagues.

Qualifications

• Degree or diploma holder; experience in a Contact Centre, Banking or Customer Service environment preferred.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset and ownership to deliver excellent service.
• Proficiency in English is a must; Mandarin helpful for internal/external customers.
• Able to commit to working days following Singapore calendar and rotating shifts 8am–8pm, Monday to Friday.

Responsibilities

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Skills

Customer service

English fluency

Mandarin (nice-to-have)

Ownership

Education

Degree or Diploma

Job description

OCBC is seeking a Service Manager to support Singapore corporate customers via our hotline. You will handle inbound calls, provide technical help for business internet banking, and assist with digital initiatives.

Fresh graduates are welcome; a degree or diploma is required, with a strong service mindset and ownership to deliver excellent service. Fluency in English is essential; Mandarin is a plus for communicating with customers and colleagues.