Banking Contact Center Agent – Customer Care

OCBC; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Job summary

OCBC invites applications for a Customer Service Executive to be the first contact point for customers, guiding them through their financial journey and delivering tailored solutions.

In this role you will respond to inquiries via phone, email, or chat, resolve issues efficiently, and promote OCBC’s products. You will work in a dynamic, customer-focused environment that values service excellence and growth.

Qualifications

• Minimum diploma or degree with strong customer service focus.
• Excellent communication skills with clear and empathetic tone.
• Ability to understand customer needs and resolve issues promptly.
• Strong problem-solving and analytical thinking for quick decisions.

Responsibilities

• Answer customer inquiries via phone, email, or chat with accurate information.
• Resolve complaints professionally to maintain satisfaction and loyalty.
• Promote OCBC products and services and cross-sell where appropriate.
• Coordinate with internal teams to resolve complex issues and improve experience.
• Keep up-to-date with OCBC offerings to provide expert guidance.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Diploma/degree

Job description

OCBC invites applications for a Customer Service Executive to be the first contact point for customers, guiding them through their financial journey and delivering tailored solutions.

In this role you will respond to inquiries via phone, email, or chat, resolve issues efficiently, and promote OCBC’s products. You will work in a dynamic, customer-focused environment that values service excellence and growth.