Customer Success Senior Associate

Schneider Electric; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Global Family Leave

Medical coverage for employee and dep.

Worldwide Employee Stock Ownership

Job summary

Schneider Electric is seeking a Customer Success Senior Associate to act as the trusted advisor for assigned clients, ensuring achievement of business goals through our digital recurring services. You will lead multi-stakeholder relationships, define success plans, and drive adoption and renewal during the client lifecycle.

You will collaborate with country Sales teams, ensure data quality in contracts, and continually improve offerings based on customer feedback and adoption trends.

Qualifications

• Bachelor’s degree in Engineering (preferred).
• Min 4 years of relevant working experience.
• Knowledge of electro-intensive sectors, EcoStruxure, IoT or Cloud technologies.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Lead client relationships across the full lifecycle—Adopt, Expand, Renew.
• Advise clients on their digital vision and craft actionable success plans.
• Manage renewals, minimize churn, and identify upsell opportunities.

Skills

Customer-focused

Strong communication

Analytical thinking

Team player

Entrepreneurial spirit

Tech-savvy

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

Salesforce

Job description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

Are you ready to be the strategic partner who helps clients thrive in their digital journey? As a Customer Success Senior Associate, you’ll be the trusted advisor and primary point of accountability for assigned clients, ensuring they achieve their business goals through our digital recurring services.

In this dynamic role, you will:

• Lead client relationships across the full lifecycle—Adopt, Expand, Renew—ensuring seamless onboarding, usage training, and accelerated time to value.
• Define and deliver success by advising clients on their digital vision, aligning on desired outcomes, and crafting actionable success plans.
• Drive retention and growth by managing renewals, minimizing churn, and identifying upsell and cross-sell opportunities in collaboration with our Connected Services Hub experts.
• Deliver insights and impact through regular performance updates, data-driven reviews (QBRs), and trend analysis to guide strategic decisions.
• Champion customer health by building and tracking standard Customer Health Score metrics and ensuring high data quality in contracts for smooth execution and renewal.
• Maximize adoption and satisfaction by identifying users of our digital services, driving product usage, and ensuring timely resolution of support issues and feedback.
• Build strong relationships with key stakeholders and Business Decision Makers to influence adoption and long-term engagement.
• Ensure contract integrity by verifying that the entitled Installed Base is fully attached at contract start, renewal, and throughout the lifecycle.
• Collaborate cross-functionally with country Sales teams to support end-to-end opportunity management—from lead to order.
• Continuously improve by sharing best practices and providing feedback on offer enhancements based on customer input and adoption trends.

What qualifications will make you successful for this role?

• Bachelor’s degree in Engineering (preferred) or other related discipline.
• Min 4 years of relevant working experience.
• Industry knowledge in electro-intensive sectors, EcoStruxure, IoT, or Cloud technologies, with a proven track record of generating or leading related opportunities.
• Tech-savvy with proficiency in Microsoft Office and Salesforce.
• Customer-first mindset with nurturing, farmer-like characteristics and a deep passion for making others successful.
• Strong communicator with excellent verbal and written skills.
• Analytical thinker with sharp attention to detail.
• Team player who thrives in collaborative environments.
• Entrepreneurial spirit with a dynamic approach and a drive to bring forward new proposals.
• High commitment to the company’s vision and values

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.