Recurring & Digital Services Lead

Schneider Electric; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Global Family Leave

Comprehensive medical coverage for emp

Worldwide Employee Stock Ownership

Job summary

Schneider Electric invites a seasoned leader to accelerate recurring and digital services growth, connecting Sales, Marketing, Customer Success, and Operations to build long-term customer relationships and a reliable ARR stream.

You will shape value propositions, drive end-to-end service delivery, and lead transformation initiatives across business units, leveraging data to optimize renewals and expansions.

Qualifications

• Bachelor's degree in business or technical discipline.
• 6-7 years across commercial and operational roles in a services environment.
• Understanding of digital/recurring business models.
• Knowledge of Customer Success Management practices.
• Experience driving change management or transformation programs.
• Strong commercial acumen and ability to translate customer needs into opportunities.
• Data-driven mindset to interpret performance data and act on insights.
• Excellent communication and stakeholder-management; able to engage senior leadership and customers.
• Interest in digital technologies, analytics, AI, cybersecurity, and Industry 4.0.
• Fluency in English (written and verbal) and local language as needed.

Responsibilities

• Drive recurring and digital services growth with a healthy pipeline and renewal focus.
• Lead end-to-end recurring business process from identification to renewal.
• Coordinate with Sales, Marketing, Customer Success, Tendering, Order Management and Operations.
• Expand opportunities from installed base and broader customer engagements.
• Strengthen customer retention and renewals in collaboration with Customer Success and sales.
• Shape customer value propositions into tailored service solutions.
• Drive business transformation including Capex-to-Opex shifts.
• Monitor KPI trends and translate insights into growth plans.
• Lead change and share best practices across teams.

Skills

Recurring & Digital Services

Stakeholder management

Data-driven decision making

Change management

Commercial acumen

Customer success practices

Leadership across functions

English proficiency

Industry 4.0 interest (AI, security)

Education

Bachelor's degree in business or technical discipline

Job description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

Are you passionate about transforming traditional services into sustainable, recurring digital business models?

We are looking for an experienced Recurring & Digital Services Lead to drive the growth and transformation of our recurring and digital services business.

In this strategic role, you will connect the dots across commercial and operational teams, turning opportunities across our customer and installed base into long-term recurring relationships. You will bring together Sales, Marketing, Customer Success, Tendering and Operations to accelerate new business, strengthen renewals and grow Annual Recurring Revenue (ARR).

This is an opportunity for someone who enjoys building businesses, influencing across functions, using data to drive decisions and leading change at scale.

What Will You Do?

• Drive recurring and digital services growth, building a healthy pipeline and accelerating opportunities through to conversion and renewal.
• Lead the end-to-end recurring business process, strengthening the journey from identifying and capturing opportunities through to on-time renewal.
• Connect teams across the organization, collaborating with Sales, Marketing, Customer Success, Tendering, Order Management and Operations.
• Expand recurring opportunities by working with sales teams to identify opportunities from the existing installed base and broader customer engagements.
• Strengthen customer retention and renewals, working closely with Customer Success and sales teams to understand churn, customer needs and opportunities for expansion.
• Shape compelling customer value propositions, helping teams translate customer pain points into tailored and outcome-based service solutions.
• Drive business transformation, including Capex-to-Opex and other recurring-services initiatives.
• Turn data into action by monitoring recurring-business KPIs, identifying trends and translating insights into concrete growth and improvement plans.
• Lead change and continuous improvement, removing business roadblocks, sharing best practices and strengthening recurring-business capabilities across teams.

What Qualifications Will Make You Successful?

• Bachelor's degree in a business or technical discipline.
• Min 6-7 years of experience across commercial and operational roles, ideally within a services environment.
• Strong understanding of digital and/or recurring business models.
• Knowledge of Customer Success Management practices.
• Experience driving change management, business transformation or program deployment.
• Strong commercial acumen with the ability to understand customer needs and translate them into business opportunities.
• A data-driven mindset, with the ability to interpret performance information and turn insights into action.
• Excellent communication and stakeholder-management skills, with the ability to influence across functions and engage senior leadership and C-level customers.
• Strong interest in evolving areas such as digital technologies, analytics, AI, cybersecurity and Industry 4.0.
• Good command of English, both written and verbal, alongside fluency appropriate to the local market.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• ...and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.