Customer Service Executive

Smart Paint Manufacturing Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Career growth

Regional exposure

Collaborative environment

Job summary

SAC Berhad in Malaysia is seeking a Customer Service Executive to support our growth within Malaysia. You will respond promptly to customer inquiries across phone, email and WhatsApp, process orders, and liaise with sales, logistics and other teams to ensure smooth order fulfilment.

The ideal candidate holds a Diploma, has 1–2 years of relevant experience, and demonstrates strong communication and interpersonal skills.

Qualifications

• Diploma in any field.
• 1–2 years of relevant working experience, preferably in customer service.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with CRM/order-processing systems.
• Good command of English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries across various channels (phone, email, WhatsApp, etc.).
• Acknowledge and resolve customer complaints in a timely and effective manner.
• Develop in-depth product knowledge to confidently answer customer questions.
• Process customer orders, forms, applications, and requests accurately.
• Maintain proper records of customer interactions, transactions, comments, and complaints.
• Liaise and coordinate with internal departments (sales, logistics, technical, etc.) to ensure smooth order fulfilment.
• Provide feedback and suggestions to improve the efficiency of customer service processes.
• Supervise and guide a team of junior customer service representatives.
• Ensure overall customer satisfaction through consistent, professional support.

Skills

Strong communication

Interpersonal skills

Microsoft Office

CRM systems

Order processing

English

Bahasa Malaysia

Education

Diploma

Tools

Microsoft Office

CRM software

Order processing systems

Job description

SAC Berhad is a publicly listed company and an established leader in the paint manufacturing industry. As we continue to expand our footprint across different regions in Malaysia, we are seeking a high-performing, self-driven Customer Service Executive to support our growth within Malaysia.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly and accurately to customer inquiries across various channels (phone, email, WhatsApp, etc.)
• Acknowledge and resolve customer complaints in a timely and effective manner
• Develop in-depth product knowledge to confidently answer customer questions
• Process customer orders, forms, applications, and requests accurately
• Maintain proper records of customer interactions, transactions, comments, and complaints
• Liaise and coordinate with internal departments (sales, logistics, technical, etc.) to ensure smooth order fulfilment
• Provide feedback and suggestions to improve the efficiency of customer service processes
• Supervise and guide a team of junior customer service representatives
• Ensure overall customer satisfaction through consistent, professional support

Requirements

• Minimum Diploma in any field
• At least 1–2 years of relevant working experience, preferably in customer service or a related field
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and comfortable using CRM or order-processing systems
• Good command of English and Bahasa Malaysia (Additional languages: Mandarin- an advantage)

What We Offer

• Opportunity to grow within a listed, established manufacturing group
• Exposure to cross-functional coordination across regions in Malaysia
• A collaborative and supportive work environment