Customer Success & Fulfillment Specialist

Air Liquide; Shah Alam; On-site; MYR 36,000 - 54,000; Full time

Job summary

Air Liquide Malaysia seeks a Customer Service Executive to oversee daily order fulfillment and provide strong customer service support. You will work with logistics on timely delivery, billing accuracy, and cross-functional projects aimed at improving efficiency and customer satisfaction.

Requirements include a Bachelor’s degree, 1 year of relevant experience, excellent communication skills, and the ability to travel.

Qualifications

• Bachelor's degree required.
• Strong problem-solving skills and a customer-centric mindset.
• Excellent communication and interpersonal skills.
• 1 year of experience in sales administration, customer service, or related role.
• Highly organized with ability to manage multiple priorities and travel when required.

Responsibilities

• Oversee daily order fulfillment across multiple channels (phone, email, portal).
• Coordinate with logistics and asset management to ensure timely delivery and accurate billing.
• Handle customer inquiries, documentation requests, and account setup; assist with price adjustments.
• Drive issue resolution, log feedback, and support continuous improvement initiatives; manage credit/debit notes.

Skills

Problem solving

Customer service mindset

Communication skills

Multitasking

Proactive attitude

Education

Bachelor's degree

Job description

Air Liquide Malaysia seeks a Customer Service Executive to oversee daily order fulfillment and provide strong customer service support. You will work with logistics on timely delivery, billing accuracy, and cross-functional projects aimed at improving efficiency and customer satisfaction.

Requirements include a Bachelor’s degree, 1 year of relevant experience, excellent communication skills, and the ability to travel.