Customer Success & Operations Executive (Remote)

Zaccha; Johor Bahru; Remote; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Remote work

15 paid leave days

Monthly invoicing

Job summary

Zaccha is seeking a Customer Service and Operations Executive to join our small, agile team in Malaysia. You will handle customer queries via WhatsApp, email and social channels, and manage the full order journey from issues to delivery.

Coordinate with our warehouse and fulfilment partner, support marketing operations, and provide general admin support for the founder. This is a remote, full‑time contractor role with a monthly invoicing arrangement.

Qualifications

• At least one year handling customers directly in writing (chat, messaging or email).
• Comfortable with Shopify and WhatsApp Business.
• Clear, correct writing in English and Mandarin.
• Google Sheets or Excel for basic records and checking numbers.
• You keep track of your own work in Notion, Asana, Trello or similar.
• Comfortable using AI tools to work faster.

Responsibilities

• Answer customer questions across WhatsApp, email and social media.
• Look after the full order journey: order issues, changes, delivery problems and anything else that affects a customer’s experience.
• Know when to answer yourself and when to pass something to the founder.
• Keep our customer answers and records up to date.
• Coordinate with our warehouse and fulfilment partner.
• Support our marketing operations, including events and digital marketing tasks.
• Pick up other operational work as the business needs it.
• Record expenses and bills.
• Create invoices and follow up on them.
• General administrative support for the founder.

Skills

Customer service

E-commerce

Communication

Bilingual English & Mandarin

Team collaboration

Tools

Shopify

WhatsApp Business

Google Sheets

Excel

Notion

Asana

Trello

AI tools

Job description

Zaccha is seeking a Customer Service and Operations Executive to join our small, agile team in Malaysia. You will handle customer queries via WhatsApp, email and social channels, and manage the full order journey from issues to delivery.

Coordinate with our warehouse and fulfilment partner, support marketing operations, and provide general admin support for the founder. This is a remote, full‑time contractor role with a monthly invoicing arrangement.