Client Success & Operations Associate

Azeus Systems Limited; Johor Bahru; On-site; MYR 18,000 - 24,000; Full time

Job summary

Azeus Systems Limited is seeking a Product Operations Associate in Johor Bahru to support Sales, Account and Product teams. The role covers customer service, administrative tasks, and coordination to ensure objectives are met in sales, marketing and product support.

You will handle onboarding, feedback, client communications, and coordinating meetings, documenting actions and maintaining client records. A proactive, tech‑savvy communicator with strong English skills is ideal.

Qualifications

• Bachelor's degree in publications, communications, business, management or equivalent.
• Experience in customer service or account coordination is a plus.
• Experience in project and events management.
• Fast learner and tech-savvy.
• Strong familiarity with video-conferencing software.
• Patient, flexible and can work under extreme pressure.
• Strong organizational, monitoring, and coordination skills.
• Focused and detail-oriented.
• Strong analytical abilities.
• Above average English written and oral communication skills; good in business correspondence.

Responsibilities

• Assist in onboarding clients and ensuring customer satisfaction and retention.
• Assist in facilitating annual general meetings and trainings for executives.
• Shape flow of client annual general meetings with product knowledge.
• Manage events and projects based on client needs and schedule meetings.
• Follow up actions and track calls to resolution.
• Maintain relationships by timely responses to client requests via calls, chats, or emails.
• Coordinate with clients to identify needs and offer solutions.
• Visit client sites to provide onsite support as needed.
• Help generate and follow-up sales or business leads.
• Prepare client correspondence and helpful product guides.
• Maintain global account databases and contact lists.
• Stay updated on company products and services.

Skills

Customer service

Account coordination

Project management

Events management

Fast learner

Tech-savvy

Video conferencing

Organizational skills

Detail-oriented

Analytical abilities

English communication

Education

Bachelor's degree

Job description

Azeus Systems Limited is seeking a Product Operations Associate in Johor Bahru to support Sales, Account and Product teams. The role covers customer service, administrative tasks, and coordination to ensure objectives are met in sales, marketing and product support.

You will handle onboarding, feedback, client communications, and coordinating meetings, documenting actions and maintaining client records. A proactive, tech‑savvy communicator with strong English skills is ideal.