Customer Success Manager: Renewals & Growth (B2B Tech)

嘉驰国际 X-Giants International; Kuala Lumpur; Vor Ort; MYR 67.000 - 134.000; Vollzeit

Zusammenfassung

嘉驰国际 X-Giants International is seeking an experienced Customer Success/Account Manager to nurture long-term client relationships, drive renewals, and support business growth in cloud/SaaS environments. You will collaborate with Sales, Technical teams, and Finance to ensure account health and growth opportunities.

The ideal candidate holds a Bachelor's degree and 3–5 years in customer success or post-sales roles, with strong communication and commercial acumen in cloud/B2B tech sectors.

Qualifikationen

• Bachelor's degree in a relevant field.
• 3-5 years of experience in customer service, account management, renewals, or post-sales roles.
• Experience in Cloud, SaaS, IT Services, or B2B technology industries is strongly preferred.
• Good understanding of cloud consumption and billing models is advantageous.
• Strong communication, relationship management, stakeholder management, and commercial awareness.

Aufgaben

• Manage customer relationships and ensure high customer satisfaction.
• Drive customer retention and contract renewals.
• Identify upselling and cross-selling opportunities.
• Monitor account health and proactively manage customer engagement.
• Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
• Coordinate with Sales, Technical Account Managers, Presales, Solutions Architect, Finance, and other internal stakeholders.

Kenntnisse

Communication

Relationship management

Stakeholder management

Commercial awareness

Ausbildung

Bachelor's degree in business, Marketing, IT, Communications, or related field

Jobbeschreibung

嘉驰国际 X-Giants International is seeking an experienced Customer Success/Account Manager to nurture long-term client relationships, drive renewals, and support business growth in cloud/SaaS environments. You will collaborate with Sales, Technical teams, and Finance to ensure account health and growth opportunities.

The ideal candidate holds a Bachelor's degree and 3–5 years in customer success or post-sales roles, with strong communication and commercial acumen in cloud/B2B tech sectors.