Client Success & Growth Specialist

Park Place Technologies; Shah Alam; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

Park Place Technologies is seeking a Customer Success Specialist I to extend the Sales Team by managing account relationships and overseeing operational tasks that enable selling and delivering value to customers.

You will own the customer lifecycle, coordinate with finance on billing, and partner with pricing and business operations to keep contracts up-to-date, while striving to improve satisfaction and retention across APAC regions.

Qualifications

• 1–3 years in customer service or sales support.
• Ability to build strong customer relationships.
• Advanced MS Office; expert MS Excel.
• Experience with APAC region is a plus.
• Bilingual in Japanese or Tamil is a plus.
• Excellent organizational, time management, and problem-solving skills.
• Experience with CRM software.
• Technical aptitude and ability to learn software programs.

Responsabilités

• Drive customer retention by building partnerships and loyalty.
• Coordinate with Sales to upsell and cross-sell where appropriate.
• Ensure smooth processing of customer orders.
• Provide contract updates and coordinate with Pricing & Business Operations.
• Support customers on billing/invoicing with finance.
• Provide requested customer reports on regular cadences.
• Act as liaison between customer, sales, and Business Operations.
• Improve customer satisfaction through responsiveness.
• Attend monthly/quarterly account review meetings.
• Maintain knowledge of products, technology, and services.

Connaissances

Customer relationships

CRM software

MS Excel

MS Office

Time management

Organizational skills

Problem solving

APAC experience

Japanese

Tamil

Outils

CRM software

Microsoft Excel

Microsoft Office

Description du poste

Park Place Technologies is seeking a Customer Success Specialist I to extend the Sales Team by managing account relationships and overseeing operational tasks that enable selling and delivering value to customers.

You will own the customer lifecycle, coordinate with finance on billing, and partner with pricing and business operations to keep contracts up-to-date, while striving to improve satisfaction and retention across APAC regions.