Customer Success Manager

Jbsfamily; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Information Analytics Management is seeking a Customer Success Manager to drive adoption, engagement, retention, and measurable results within a designated customer portfolio.

You will act as a trusted advisor, collaborating with Account Managers to identify growth opportunities, work with delivery teams to meet business goals, and partner with Product and Marketing to ensure a cohesive customer experience. SEA travel up to 25% may be required.

Qualifications

• Min 8 years of experience in IT sales/account/partner management.
• Experience with SaaS solutions-based selling.
• Proven track record in customer retention, CRM and product adoption.
• Strong communication skills.
• Willingness to travel across SEA up to 25%.

Responsibilities

• Act as a trusted advisor to customers; collaborates with Account Managers to identify growth opportunities.
• Collaborate with delivery teams to help customers meet business needs and goals.
• Partner with Product, Marketing, and cross-functional teams to provide a cohesive customer experience.

Skills

Sales/Account management

Customer retention

Communication

Travel willingness

Job description

Job Summary:

We’re partnering with Information Analytics Management company in search of Customer Success Manager. In this role, the Customer Success Manager drives adoption, engagement, retention, and measurable results. He/she plays vital role to the success of renewals and growth opportunities within the designated customer portfolio.

• Act as a trusted advisor to the customers, the Customer Success Manager collaborates closely with Account Managers to identify and advance growth opportunities
• Collaborate closely with delivery teams to help customers meet their business needs and goals
• Partner with Product, Marketing, and other cross-functional teams to provide a cohesive customer experience

Requirements:

• Min 8 years of experience in IT sales/account/partner management
• Experience working in a SaaS company with solutions-based selling
• Proven track record in customer retention, customer relationship management and product adoption
• Strong communication skills demonstrated through the ability to communicate clearly
• Willingness to travel across SEA up to 25%