Customer Success Manager Project Intern (Lark) (Start ASAP)

Afterschool; Kuala Lumpur; On-site; MYR 17,000 - 26,000; Full time

Job summary

A dynamic technology company is seeking a Customer Success Manager Project Intern in Kuala Lumpur. You will be responsible for supporting customer onboarding and training, collaborating on quality documentation, and leading training for small to medium-sized enterprises. The ideal candidate is pursuing a relevant degree and possesses strong communication skills, with a proactive and detail-oriented approach. Join us to gain real-world experience in maximizing customer success initiatives.

Qualifications

• Currently pursuing a degree in a relevant field.
• Strong communication skills to manage stakeholders.
• Detail-oriented with excellent organizational skills.
• Proactive, resourceful and able to manage multiple tasks.
• Detail-oriented with excellent organizational skills.
• Team player with a customer-first mindset.

Responsibilities

• Collaborate to develop training materials for onboarding.
• Answer customer questions and provide support.
• Lead training sessions for SMEs.
• Manage batch operations for customers, ensuring a smooth and consistent experience.

Skills

Fluency in written and spoken English

Strong communication and interpersonal skills

Detail-oriented

Proactive and resourceful

Team player

Organizational skills

Customer-first mindset

Education

Currently pursuing an undergraduate or postgraduate degree in Business, Marketing, or a related field

Business/Marketing related field

Job description

Join ByteDance as a Customer Success Manager Project Intern in Kuala Lumpur, supporting customer onboarding and training within a dynamic global operations team.

Your Role

Key responsibilities include:

• Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
• Serve as the go-to person for answering basic customer questions and providing clear, helpful support.
• Lead standard training sessions for small and medium-sized enterprises to help them maximize the value of Lark solutions.
• Manage batch operations for customers, ensuring a smooth and consistent experience.

About You

The company is looking for:

• Currently pursuing an undergraduate or postgraduate degree, preferably in Business, Marketing, or a related field.
• Fluency in written and spoken English to manage stakeholders in the APAC market.
• Strong communication and interpersonal skills with the ability to clearly explain concepts and solutions.
• Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
• A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.

Training & Development

Engage in impactful short-term projects providing real-world professional experience and gain practical skills through on-the-job learning in a fast-paced environment.

How to Apply

Applications will be reviewed on a rolling basis; early application is encouraged.

This job may close before the stated closing date; you are encouraged to apply as soon as possible