Implementation Specialist

Aisling Group; Kuala Lumpur; On-site; Full time

Job summary

A leading consultancy firm based in Kuala Lumpur is seeking a dedicated individual to provide on-site customer services, including training and system configuration. The ideal candidate will be fluent in both English and Japanese, possess effective coordination skills, and be prepared for frequent travel within the Asia Pacific region. Key responsibilities include data management, project follow-up, and timely issue resolution. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Fluent in communication in English and Japanese.
• Willing to travel frequently in Asia Pacific region.
• Experience in team or project management is preferred.

Responsibilities

• Provide on-site services to customers, including training and support.
• Assist Program/Project Manager in project implementation coordination.
• Provide remote support services.
• Collect and import data.
• Manage and follow-up on projects.
• Maintain daily operation of the system.
• Respond to customer issues in a timely manner.

Skills

Fluent English

Fluent Japanese

Flexible thinking

Efficient execution

Coordination skills

Proficient in Office software

Good adaptability to emergencies

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Providing on-site services to the customers, including training, system configuration, support
• Assist Program/Project Manager to coordinate the project implementation
• Providing remote support services
• Responsible for data collection and import
• Project management and follow-up
• Maintain the daily operation of the system
• Respond to customer’s issues in time, according to the company’s request

Qualifications

• Language – English, Japanese - Fluent in communication (listening, speaking, reading and writing)
• Flexible thinking and efficient execution and coordination
• Willing to travel frequently (China and Asia Pacific region)
• Familiar with basic business etiquette
• Proficient in Office software (PowerPoint, Excel, Word, etc)
• Good adaptability to emergencies
• Experience in team or project management is preferred