Customer Success Executive

YYC GST Consultants Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

YYC GST Consultants Sdn Bhd is seeking a proactive Customer Success Executive to manage the end-to-end customer journey from onboarding to long-term retention. You will ensure customers derive maximum value from our products and services while building lasting relationships.

Responsibilities include guiding new customers through onboarding, account management, and retention initiatives, with a focus on delivering excellent service through clear communication and problem-solving.

Qualifications

• Malaysian citizen or valid residence status.
• Fresh graduates encouraged to apply.
• SPM/STPM/Diploma/Degree holders with at least 1 year of working experience preferred.
• Good interpersonal and communication skills.
• Disciplined, positive attitude, outgoing personality, and multitasking ability.
• Strong analytical thinking and attention to detail to ensure clients achieve results.
• Own transport required due to site visits.
• Languages: English, Bahasa Malaysia, and Mandarin (Mandarin essential).

Responsibilities

• Onboarding: Guide new customers through onboarding and welcome calls for a smooth experience.
• Account Management: Proactively monitor accounts, address issues, and invite customers to events monthly.
• Customer Retention: Pursue retention and upsell opportunities by aligning solutions with client goals.

Skills

Interpersonal communication

Multitasking

Analytical thinking

English / Bahasa Malaysia

Mandarin communication

Education

SPM/STPM/Diploma/Degree

Job description

We are seeking a proactive and customer focused Customer Success Executive to manage the end to end customer journey, from onboarding to long term retention. This role is responsible for ensuring customers achieve maximum value from our products and services while building strong, lasting relationships.

Job Responsibilities

Customer Onboarding

Guide new customers through the onboarding process and welcome calls to ensure a smooth and positive experience.

Provide product orientation to help customers maximize the value of our offerings.

Account Management

Proactively monitor customer accounts to identify potential issues and address them promptly.

Invite satisfied customers to promotional activities and events on a monthly basis.

Develop a deep understanding of our products/services and keep customers updated on new features and enhancements.

Customer Retention

Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives.

Job Requirements

Malaysian citizen or holding relevant residence status.

Fresh graduates are encouraged to apply.

SPM/STPM/Diploma/Degree holders with at least 1 year of working experience preferred.

Good interpersonal and communication skills.

Disciplined, positive attitude, outgoing personality, and ability to multitask.

Strong analytical thinking and attention to detail to ensure clients achieve desired results.

Own transport is required as the role involves site visits to client locations.

Languages required: English, Bahasa Malaysia, and Mandarin (proficiency in Mandarin is essential for communicating with Mandarin-speaking clients).

Why Join Us?

Be part of a dynamic team where you can grow, make an impact, and connect with clients every day!

YYC Group is an accounting firm established in 1974 that offers business solutions including audit and assurance, taxation, business advisory, and accounting services to entrepreneurs across various industries.

YYC taxPOD is Malaysia's first All-in-One Tax e-Learning platform, was founded with the vision of empowering SMEs with accessible, up-to-date tax knowledge. This platform allows business owners and their accounting or finance teams to learn at their own pace.

YYC Group is an accounting firm established in 1974 that offers business solutions including audit and assurance, taxation, business advisory, and accounting services to entrepreneurs across various industries.

YYC taxPOD is Malaysia's first All-in-One Tax e-Learning platform, was founded with the vision of empowering SMEs with accessible, up-to-date tax knowledge. This platform allows business owners and their accounting or finance teams to learn at their own pace.