Customer Success Executive

Talent Recruit; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Company phone

Company SIM

Mileage claims

Job summary

Talent Recruit is hiring a Customer Success Executive for a leading online tax learning platform. You will guide new customers through onboarding, deliver product orientation, and ensure a smooth, positive experience during the early adoption phase.

You will monitor accounts, address issues promptly, and support upsell opportunities while staying updated on features. The role requires English, Bahasa Malaysia and Mandarin, with site visits and own transport.

Qualifications

• Candidates with strong interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Outgoing personality with a professional demeanor.
• Attention to detail to ensure client success.
• Willingness to visit client sites and travel as needed.

Responsibilities

• Onboard new customers and conduct welcome calls to ensure a smooth start.
• Provide product orientation to maximise value for customers.
• Monitor customer accounts proactively to identify and resolve issues.
• Encourage customers to participate in promotions and events on a monthly basis.
• Develop deep product knowledge and inform customers about new features and enhancements.
• Support retention and upsell opportunities by aligning solutions with customer goals.

Skills

Interpersonal skills

Communication skills

Multitasking

Outgoing personality

Attention to detail

Onsite visits

Education

SPM/STPM/Diploma/Degree holder

Job description

About the job Customer Success Executive

Company Background:

We are representing our client, a reputable all-in-one online tax learning platform designed to assist business owners, finance professionals, and SMEs in understanding and applying tax regulations effectively.

Job Responsibilities:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
• Provide product orientation to help customers maximise the value of offerings
• Proactively monitor customer accounts to identify potential issues and address them promptly
• Encourage satisfied customers on other promotional activities and event invitations on monthly basis
• Develop a deep understanding of products or services and stay updated with customers on new features and enhancements
• Work towards customer retention and upsell opportunities by understanding customer goals and aligning solutions with their objectives

Job Requirements:

• SPM/STPM/Diploma/Degree holder with at least (1) year working experience.
• Demonstrate good interpersonal and communication skills.
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality.
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
• Strong attention to detail is also needed to ensure that clients obtain their desired results
• Must possess own transport, as the job requires site visits to client locations
• Required languages: English, Bahasa Malaysia and Mandarin.
• Seeking for candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Company phone and company sim
• Mileage claims.