Customer Success Executive

Savor of Life; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Benefits offered by this job

EPF and Socso benefits

Staff discount on meals

Learning growth opportunity

Job summary

Savor of Life is seeking a Customer Success Executive in Kuala Lumpur to build and maintain relationships with customers. The role involves providing assistance and quality service through various communication channels and actively gathering feedback to improve customer satisfaction.

The ideal candidate should have strong customer service skills, proficiency in MS Excel, and be able to communicate effectively in English, with Mandarin being a plus. Fresh graduates are encouraged to apply.

Qualifications

• Experience within the customer service industry is an advantage.
• Able to work independently and efficiently without supervision.

Responsibilities

• Provide quality customer service to clients over phone call or Whatsapp.
• Answer customer queries efficiently.
• Follow up with customers daily for feedback.
• Compile feedback in an Excel sheet.
• Share customer feedback with internal departments.

Skills

Customer-oriented

Good people skills

MS Excel

English proficiency

Proficient in Chinese

Education

University degree or fresh graduates welcome

Job description

A Customer Success Executive builds relationships with new and existing customers, and assists them with their queries. This involves adopting and retaining Savor of Life customers by providing the best quality service.

Responsibilities

• Provide quality customer service to clients over phone call or Whatsapp to attend to their enquiries efficiently.
• Answer customers queries.
• Actively follow up with customers daily to ask for feedback on their food experience.
• Compile all the feedback in an Excel sheet based on respective category.
• Actively share customer feedback to internal department to improve the customer experience.

Qualifications

• Experience within customer service industry would serve as an advantage.
• Customer-oriented with good people skills; you will interact with a diverse group of clients.
• Highly competent in MS Excel.
• English proficiency is a must. Excellent written and verbal communication. Proficient in Chinese is an advantage.
• Able to work independently and efficiently without supervision.
• University students / fresh graduates are welcome to apply.

Benefits

• EPF, Socso and standardised company leaves are covered.
• Staff discount for Savor of Life meals.
• Steep learning growth opportunity.