Customer Success Coordinator: End-to-End Delivery & Growth

SoftwareOne; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

SoftwareOne in Kuala Lumpur seeks an experienced Customer Success Manager to oversee end-to-end delivery across the customer journey, collaborating with account managers to drive account health and growth. You will act as the single point of contact for customers, coordinating with licensing specialists and back-office teams throughout quote-to-cash processes.

The role involves identifying renewal opportunities, supporting sales with up-sell/cross-sell, and ensuring high customer satisfaction

Qualifications

• Bachelor degree or equivalent experience.
• 0–2+ years in Customer Success, Sales Operations, Inside Sales or similar role.
• Fluent English plus local language; strong communication and presentation skills.
• Experience in a matrix organization; customer-facing relationship management.

Responsibilities

• Oversee end-to-end delivery across the customer journey (quote to collect) in alignment with the Delivery team.
• Support Account Managers on sales and account health and growth.
• Act as single point of contact for the customer and account manager; manage day-to-day delivery and customer experience.
• Coordinate with Licensing Specialists to provide licensing knowledge during the sales process.
• Collaborate with Back Office during quotation, orders and billing; onboarding activities with the Back Office.

Skills

Customer Success

Relationship building

Communication

Time management

Problem solving

Presentation

Education

Bachelor Degree or equivalent experience

Job description

SoftwareOne in Kuala Lumpur seeks an experienced Customer Success Manager to oversee end-to-end delivery across the customer journey, collaborating with account managers to drive account health and growth. You will act as the single point of contact for customers, coordinating with licensing specialists and back-office teams throughout quote-to-cash processes.

The role involves identifying renewal opportunities, supporting sales with up-sell/cross-sell, and ensuring high customer satisfaction