Customer Success Operations Leader

ADI Resourcing; Kampar; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

ADI Resourcing in Kampar, Malaysia is seeking a proactive Operations Lead for the Customer Success team to optimize processes and drive efficiency. You will oversee systems, analyze data, and coach the team to deliver outstanding client service.

You will collaborate with Sales, Marketing, and Product Development to align initiatives with company goals and travel to outstations as required.

Formación

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a customer-facing role.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Demonstrated leadership abilities, driving process improvement and operational efficiency.
• Willingness to travel frequently to outstations (Kampar).

Responsabilidades

• Process Optimization: Analyze existing customer success processes and identify areas for improvement.
• Systems Management: Oversee management and optimization of customer success platforms and tools.
• Data Analysis and Reporting: Use data-driven insights to monitor KPIs, track team performance, and generate reports.
• Training and Development: Develop and deliver training to empower the team and foster growth.
• Cross-Functional Collaboration: Work with Sales, Marketing, and Product Development to align initiatives.
• Customer Experience Enhancement: Design initiatives to improve the overall customer experience and gather feedback.

Conocimientos

Operations management

Analytical skills

Communication & interpersonal skills

Leadership abilities

Organizational skills

Travel willingness

Educación

Bachelor's degree in Business Administration, Operations Management, or a related field

Herramientas

CRM systems

Customer support software

Descripción del empleo

ADI Resourcing in Kampar, Malaysia is seeking a proactive Operations Lead for the Customer Success team to optimize processes and drive efficiency. You will oversee systems, analyze data, and coach the team to deliver outstanding client service.

You will collaborate with Sales, Marketing, and Product Development to align initiatives with company goals and travel to outstations as required.