Customer Success Associate, Retail Tech (Muar)

Zeoniq Malaysia Sdn Bhd; Muar; On-site; MYR 28,000 - 39,000; Full time

Job summary

Zeoniq Malaysia Sdn Bhd is seeking a customer support representative to assist our retail technology customers from Malaysia. The role involves handling enquiries via phone, WhatsApp and email, and explaining system features clearly to users.

You will assist customers with system usage and basic issue handling, coordinating with the technical team for timely resolutions and maintaining thorough documentation for follow-ups.

Qualifications

• Diploma or degree in Business Administration or IT-related field.
• CGPA 2.90 or above.
• Fresh graduates welcome; high-caliber candidates prioritized.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Provide clear and accurate explanation of system features.
• Assist customers with system usage and basic issue handling.
• Coordinate with technical team for timely resolution.
• Maintain proper documentation and follow-up.

Skills

English proficiency

Multilingual

Education

Diploma or Degree in Business Admin / IT

Job description

Zeoniq Malaysia Sdn Bhd is seeking a customer support representative to assist our retail technology customers from Malaysia. The role involves handling enquiries via phone, WhatsApp and email, and explaining system features clearly to users.

You will assist customers with system usage and basic issue handling, coordinating with the technical team for timely resolutions and maintaining thorough documentation for follow-ups.