Customer Service

Zeoniq Malaysia Sdn Bhd; Muar; On-site; MYR 28,000 - 39,000; Full time

Job summary

Zeoniq Malaysia Sdn Bhd is seeking a customer support representative to assist our retail technology customers from Malaysia. The role involves handling enquiries via phone, WhatsApp and email, and explaining system features clearly to users.

You will assist customers with system usage and basic issue handling, coordinating with the technical team for timely resolutions and maintaining thorough documentation for follow-ups.

Qualifications

• Diploma or degree in Business Administration or IT-related field.
• CGPA 2.90 or above.
• Fresh graduates welcome; high-caliber candidates prioritized.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Provide clear and accurate explanation of system features.
• Assist customers with system usage and basic issue handling.
• Coordinate with technical team for timely resolution.
• Maintain proper documentation and follow-up.

Skills

English proficiency

Multilingual

Education

Diploma or Degree in Business Admin / IT

Job description

We are a retail technology company providing integrated POS and accounting software solutions to retail and F&B brands and businesses across Malaysia. We are committed to system reliability, service excellence and long-term client partnerships.

Key Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Provide clear and accurate explanation of system features
• Assist customers with system usage and basic issue handling
• Coordinate with technical team for timely resolution
• Maintain proper documentation and follow-up

Requirements

• Diploma or Degree in Business Administration or IT-related field.
• Minimum CGPA of 2.90 and above
• Good communication skills in English and other local languages
• Strong interpersonal and problem-solving skills
• Responsible, organized and customer-oriented
• Willing to be based in Muar

Fresh graduates with strong academic performance are encouraged to apply. High-caliber candidates will be prioritized.