Customer Acquisition Advisor - Drive Growth & Renewals

Concentrix Corporation; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Job summary

Concentrix Corporation in Kuala Lumpur is seeking a Specialist, Customer Acquisition (advisor) to drive outbound sales and renewals. You will articulate product value, forecast sales activity, and manage customer interactions with a focus on delivering a professional experience.

Strong CRM knowledge and the ability to handle high contact volumes are essential. The role requires English proficiency and full-time commitment at Equatorial Plaza, Levels 10–12, Kuala Lumpur.

Qualifications

• Experience in selling and renewing contracts with a focus on customer engagement.
• Ability to maintain CRM data and forecast sales activity.
• Proven ability to handle high volumes of outbound contacts via phone and email.

Responsibilities

• Demonstrate value and benefits of products or services to customers.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge to assess client requirements and address roadblocks.
• Manage high volume of customer contacts via phone and email daily.
• Maintain CRM data and participate in lead qualification, conversion, and renewals.
• Collaborate with team and Sales Manager to ensure professional customer experience.

Skills

Sales experience

CRM proficiency

Outbound calling

Customer engagement

Tools

CRM (Salesforce)

Job description

Concentrix Corporation in Kuala Lumpur is seeking a Specialist, Customer Acquisition (advisor) to drive outbound sales and renewals. You will articulate product value, forecast sales activity, and manage customer interactions with a focus on delivering a professional experience.

Strong CRM knowledge and the ability to handle high contact volumes are essential. The role requires English proficiency and full-time commitment at Equatorial Plaza, Levels 10–12, Kuala Lumpur.