Customer Success

Poladrone Solutions; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Poladrone Solutions seeks a Training Consultant to analyze organizational and client training needs and design comprehensive development programs. You will plan, coordinate, and deliver trainings across technical and management areas while overseeing curriculum development and materials.

Responsibilities include evaluating program effectiveness, guiding staff, and ensuring alignment with company goals. The role requires hands-on event organization and strong organizational skills.

Qualifications

• Proven work experience as Training Consultant/Coordinator or similar role.
• Hands-on experience organizing corporate training events.
• Knowledge of traditional and modern training methods.
• Solid organization skills for multiple trainings.
• BSc in Education, HRM, or relevant field.

Responsibilities

• Conduct needs analyses for individuals, groups, or organizations.
• Plan, develop, and deliver training programs and curricula.
• Oversee development of teaching materials and instructional aids.
• Coordinate activities and administrative tasks for training programs.
• Evaluate effectiveness and revise objectives and methods.

Skills

Training coordination

Event organization

Instructional design

Time management

Education

BSc in Education or HR

Job description

We are looking for a Customer Success to conducts training/development needs analyses and assessments on an organizational, clients, and/or individual basis, and develops and implements specified training and development programs and initiatives to meet assessed needs.

Job Requirements

Get to know the Role:

• Conducts individual, group, and organization-based training and development needs analyses and assessments.
• Based on assessed need, plans, develops, and delivers or coordinates the delivery of individual and/or group training and instructional programs, encompassing a wide range of technical, operational, management, and/or other skills areas.
• Develops or oversees the development of training curricula; formulates or reviews training outlines, and determines appropriate instructional methodologies and formats; evaluates and recommend incorporation of vendor programs, as appropriate to meet overall training goals and objectives.
• Oversees and coordinates the development and preparation of teaching and visual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives.
• As appropriate to the individual position, coordinates, facilitates, and/or conducts specified development activities, such as planning retreats, team building programs, organization analyses, or restructuring exercises.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Provides day-to-day guidance and leadership to employee and organizational development consultants and training professionals.
• Coordinates work flow and administrative activities necessary to deliver and document unit programs and activities.
• Provides input and assists in the planning, assessment, and implementation of organizational goals and objectives, in line with overall university goals and objectives.
• Performs miscellaneous job-related duties as assigned.

The must haves:

• Proven work experience as a Training Consultant, Training Coordinator or Consultant with similar role
• Hands-on experience organizing corporate training events
• Knowledge of traditional and modern job training methods and techniques
• Solid organization skills, with the ability to manage multiple trainings at the same time
• BSc in Education, Human Resources Management, or relevant field