Customer Service Specialist

INTELLIGENT NETWORK TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

INTELLIGENT NETWORK TECHNOLOGY SDN. BHD. is seeking a customer service representative in Kuala Lumpur to handle enquiries via phone, live chat, and social platforms, provide clear responses, and assist with orders, returns, and warranties.

You will work with Product, Tech and Ops teams to resolve issues, maintain customer records, and prepare daily reports. Diploma or above is required; Chinese language proficiency is essential.

Qualifications

• Diploma or above in IT, Electronics, or related field.
• Must be proficient in spoken Chinese and able to communicate clearly in Chinese during customer interactions.
• Excellent listening, communication and problem-solving skills; patient under pressure.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Handle customer enquiries via phone, live chat, TikTok, Shopee and other platforms with clear, helpful responses.
• Assist customers with orders, product enquiries, warranty claims, returns and exchange policies.
• Record, follow up on and resolve customer complaints per company procedures.
• Collaborate with Product, Technical and Operations teams to resolve product-use issues for customers.
• Maintain and update customer records and daily reports.

Skills

Good communication

Problem-solving

Detail-oriented

Team collaboration

Education

Diploma or above

Tools

Microsoft Office

Job description

Handle customer enquiries via phone, live chat, TikTok, Shopee and other platforms, providing clear and helpful responses.

Assist customers with orders, product enquiries, warranty claims, returns and exchange policies.

Record, follow up on and resolve customer complaints and feedback according to company procedures.

Work closely with the Product, Technical and Operations teams to resolve issues customers encounter when using company products.

Maintain and update customer records, data and daily reports.

Job Requirements

Willing to work rotating shifts, including day shifts and evening shifts.

No prior work experience required. Training will be provided in product knowledge, communication skills and problem-solving.

Diploma or above. Candidates with backgrounds in Information Technology, Electronics or related fields are preferred.

Good communication skills, a proactive attitude and a strong willingness to learn.

Must be proficient in spoken Chinese, with the ability to understand customer enquiries and communicate clearly in Chinese during customer service interactions, meetings and business discussions.

Good listening, communication and problem-solving skills. Responsible, detail-oriented, patient and able to work under pressure.

Proficient in Microsoft Office, including Word, Excel and PowerPoint.

Working Hours and Location

Working Hours

Day Shift: 9:00 AM–12:00 PM and 1:00 PM–6:00 PM.

Evening Shift: 2:00 PM–5:30 PM and 6:30 PM–11:00 PM.

Work Location