Customer Relations Supervisor

Sogo; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Professional Development

Job summary

Sogo Malaysia is seeking a capable Customer Service Supervisor to lead a retail team in Kuala Lumpur. The role focuses on delivering high service standards, handling customer enquiries and complaints, and ensuring smooth counter operations according to our procedures.

The ideal candidate will have 2-3 years of supervisory experience in customer service, strong leadership, excellent English and Bahasa Malaysia communication, and a willingness to work retail shift hours.

Qualifications

• Diploma in any related field.
• 2-3 years of working experience supervising a team in Customer Service, preferably in retail industry.
• Excellent command of language both written and spoken English and Bahasa Malaysia.
• Strong leadership skills with positive attitude and good problem solving abilities.
• Excellent interpersonal and communication skills and is able to work well with all levels of staff.
• Able to work and follows retail shift working hours.
• Candidate with lesser experience will be considered for Customer Service Assistant position.
• Tentative start date will in September 2026.

Responsibilities

• To supervise the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
• To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.
• Tackling complicated issues / complaints and implement necessary improvement measures.
• To assist in driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
• To execute and perform any task or assignment that may be assigned by the superior.

Skills

Leadership

Team supervision

Customer service

Communication

Bilingual English/Bahasa Malaysia

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

2-3 years of working experience supervising a team in Customer Service, preferably in retail industry.

Excellent command of language both written and spoken English and Bahasa Malaysia.

Strong leadership skills with positive attitude and good problem solving abilities.

Excellent interpersonal and communication skills and is able to work well with all levels of staff.

Able to work and follows retails shift working hours.

Candidate with lesser experience will be considered for Customer Service Assistant position.

Tentative start date will in September 2026.

Requirement

• Minimum Diploma in any related field.
• 2-3 years of working experience supervising a team in Customer Service, preferably in retail industry.
• Excellent command of language both written and spoken English and Bahasa Malaysia.
• Strong leadership skills with positive attitude and good problem solving abilities.
• Excellent interpersonal and communication skills and is able to work well with all levels of staff.
• Able to work and follows retails shift working hours.
• Candidate with lesser experience will be considered for Customer Service Assistant position.
• Tentative start date will in September 2026.

Responsibility

• To supervise the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
• To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.
• Tackling complicated issues / complaints and implement necessary improvement measures.
• To assist in driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
• To execute and perform any task or assignment that may be assigned by the superior.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Professional Development