Intern Customer Service

Innio Group Sdn Bhd; Johor; On-site; MYR 17,000 - 20,000; Full time

Job summary

Innio Group Sdn Bhd in Malaysia is offering an internship opportunity in customer service. You will respond to enquiries via multiple channels, provide accurate product information, and assist with onboarding and account setup activities.

The role requires pursuing a Diploma or Bachelor's degree in Business Administration, Marketing, Communications, Customer Service, or related field, with an internship duration of at least 3 months. Strong communication and organizational skills are essential.

Qualifications

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Customer Service, or a related field.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Education

Diploma or Bachelor’s in Business Administration / Marketing / Communications

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.

Assist customers by providing accurate information about the company's products and services.

Record, monitor, and follow up on customer requests and issues to ensure timely resolution.

Maintain and update customer records in the CRM or internal system.

Coordinate with internal departments to resolve customer concerns efficiently.

Support customer onboarding and account setup processes.

Prepare customer service reports and documentation when required.

Assist with administrative tasks and perform other ad-hoc duties assigned by the supervisor.

Key Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.

• Assist customers by providing accurate information about the company's products and services.

• Record, monitor, and follow up on customer requests and issues to ensure timely resolution.

• Maintain and update customer records in the CRM or internal system.

• Coordinate with internal departments to resolve customer concerns efficiently.

• Support customer onboarding and account setup processes.

• Prepare customer service reports and documentation when required.

• Assist with administrative tasks and perform other ad-hoc duties assigned by the supervisor.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Customer Service, or a related field.

• Internship duration of at least 3 months.

• Excellent communication and interpersonal skills.

• Customer-oriented with a positive attitude and willingness to learn.

• Good problem-solving and organizational skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Able to work independently and collaboratively in a fast-paced environment.