CUSTOMER SERVICE SPECIALIST（EXPORT AND IMPORT）

CANGYUE LOGISTICS MALAYSIA SDN BHD; Puchong; On-site; MYR 36,000 - 48,000; Full time

Job summary

CANGYUE LOGISTICS MALAYSIA SDN BHD is seeking a Customer Service Specialist to build strong client relationships and coordinate with shipping lines for import/export operations. You will handle inquiries, processing bookings, and Bills of Lading with a focus on accuracy and timely communication.

The role requires a degree in Business Administration, Foreign Trade, Logistics, or related field, with at least 1 year of experience.

Qualifications

• Detail-oriented, responsible and hardworking.
• Excellent negotiation, interpersonal and influencing skills.
• Strong persuasive and customer-oriented communication.
• Familiarity with HS codes, customs procedures and regulations is a plus.
• Knowledge of Chinese is advantageous.

Responsibilities

• Provide optimal solutions for clients and build long-term relationships.
• Coordinate with shipping lines and align with client requirements.
• Handle container and bulk vessel import/export operations.
• Respond to customer inquiries and handle complaints to ensure satisfaction.
• Input and verify booking information; assist customers in processing bookings.
• Prepare Bills of Lading (HBL/MBL) and coordinate payment requests with accounting.
• Collaborate with haulage, customs and other related parties for smooth operations.
• Track shipments, resolve delays, and optimize transportation solutions.
• Review orders before and after delivery for completeness and fees.
• Prepare reports related to assigned work and report risks to management.

Skills

Detail-oriented

Responsible

Dynamic

Enthusiastic

Hardworking

Persuasive communication

Customer-oriented

Interpersonal skills

Negotiation skills

Influencing skills

Education

Bachelor's degree in Business Administration, Foreign Trade, Logistics, Supply Chain, or related field

Job description

- Provide optimal solutions for clients and build strong, long-term relationships.

- Coordinate closely with shipping lines, following their instructions and aligning with client requirements.

- Handle container and bulk vessel import/export operations.

Key responsibilities

Respond to customer inquiries, handle complaints, and ensure high customer satisfaction

Input and verify booking information in the system, assist customers in processing bookings smoothly

Collect Shipping Instructions (SI), prepare Bills of Lading (HBL/MBL), and coordinate payment requests with accounting

Collaborate with haulage, customs, and other related parties for smooth operations

Ensure accurate and timely system updates, maintaining high data quality

Review orders before and after delivery to confirm completeness, correct fees, and customer satisfaction

Track incoming and outgoing shipments, resolve delays or emergencies, and optimize transportation solutions

Prepare reports and other documents related to assigned work

Report unusual cases or potential risks to management promptly

Perform additional tasks as assigned by direct managers

About you

Bachelor's degree in Business Administration, Foreign Trade, Logistics, Supply Chain, or a related field

At least 1 year of relevant work experience; fresh graduates in Logistics, Business Administration, or Supply Chain are also encouraged to apply

Detail-oriented, responsible, dynamic, enthusiastic, and hardworking

Strong persuasive and customer-oriented communication skills, with a willingness to continuously improve

Excellent negotiation, interpersonal, and influencing skills

Strong team player with the ability to collaborate, resolve conflicts, and support colleagues

Positive attitude toward challenges and continuous learning

Familiarity with HS codes, customs procedures, and government agencies' rules and regulations will be an added advantage

Proficiency in Chinese (verbal and/or written) is an advantage

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