Customer Service , Freight Forwarding

Multrans; Selangor; On-site; MYR 72,000 - 108,000; Full time

Job summary

Jora Malaysia is seeking a Senior Customer Service Executive to lead import & export freight forwarding operations and coordinate shipments with customers and carriers. You will manage documentation and ensure timely, accurate handling of inquiries.

The role requires 5+ years in freight forwarding, strong communication skills, and fluency in Bahasa Malaysia/English; Mandarin is a plus. Diploma level education is preferred for this position.

Qualifications

• Diploma or higher in any field.
• Minimum 5 years of relevant experience in freight forwarding or logistics.
• Strong knowledge of import/export logistics, shipping docs and customs procedures.

Responsibilities

• Manage daily import & export freight forwarding operations including sea and air freight.
• Coordinate shipment planning, booking, documentation, billing and follow-up.
• Liaise with customers, shipping lines, airlines, customs, ports and agents.
• Prepare and verify shipping and customs documentation accurately and on time.
• Monitor shipment progress and update customers on status and issues.
• Respond to customer enquiries within the same working day.
• Coordinate with internal departments to ensure smooth shipment execution.

Skills

Import & Export Logistics

Freight Forwarding

Shipping Documentation

Customs Coordination

Customer Service

Communication

Education

Diploma / Advanced Diploma / Higher Diploma / Graduate Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join Our Growing Logistics Team

We are looking for an experienced and responsible Senior Customer Service Executive to join our freight forwarding team.

If you have solid experience in Import & Export Logistics, Freight Forwarding, Shipping Documentation, Customs Coordination and Customer Service, and enjoy solving operational challenges while building strong customer relationships, we would like to hear from you.

• Senior Customer Service Executive – Freight Forwarding & Logistics

  Join Our Growing Logistics Team

  We are looking for an experienced and responsible Senior Customer Service Executive to join our freight forwarding team.

  If you have solid experience in Import & Export Logistics, Freight Forwarding, Shipping Documentation, Customs Coordination and Customer Service, and enjoy solving operational challenges while building strong customer relationships, we would like to hear from you.

• Manage daily Import & Export freight forwarding operations, including Sea Freight and Air Freight shipments.

• Coordinate shipment planning, booking, documentation, billing and operational follow-up.

• Liaise closely with customers, shipping lines, airlines, customs, ports, hauliers, transporters, overseas agents and other related parties.

• Prepare and verify shipping and customs-related documentation accurately and on time.

• Monitor shipment progress and proactively update customers on shipment status, delays and operational issues.

• Ensure all customer enquiries and operational matters are responded to within the same working day.

• Handle customer requests, complaints and shipment exceptions professionally and provide appropriate solutions.

• Coordinate with internal departments to ensure smooth and efficient shipment execution.

• Ensure proper filing and maintenance of operational documents and reports.

• Prepare and compile the Daily Secured Jobs Report.

• Prepare the Weekly Customer Complaints Report, where applicable.

• Support the department in improving operational efficiency and customer service standards.

• Perform any other duties and responsibilities assigned by Management from time to time.

Requirements

• Candidate must possess at least a Diploma / Advanced Diploma / Higher Diploma / Graduate Diploma in any field.

• Minimum 5 years of relevant working experience in Freight Forwarding, Logistics, Shipping or a related industry.

• Strong practical knowledge of:

  • Import & Export Logistics

  • Sea Freight & Air Freight Operations

  • Shipment Planning

  • Shipping Documentation

  • Billing

  • Customs Procedures

  • Shipping Lines & Airlines

  • Port Operations

  • Freight Forwarding Operations

• Previous experience dealing directly with Customs, shipping lines, airlines, ports, overseas agents and customers will be highly valued.

• Good communication and customer service skills.

• Able to work independently, manage multiple shipments and handle operational issues effectively.

• Responsible, detail-oriented, organised and able to work in a fast-paced logistics environment.

• Good problem-solving skills with a strong sense of urgency and accountability.

• Required languages: Bahasa Malaysia, English and Mandarin.

• Mandarin proficiency is required to communicate effectively with Mandarin-speaking customers, agents and business partners.

• Candidates with experience at Senior Executive level in Freight Forwarding Customer Service / Operations will have an added advantage.

Who We Are Looking For

We are not simply looking for someone to process documents.

We are looking for an experienced logistics professional who can take ownership of shipments, communicate confidently with customers, coordinate multiple parties and solve problems before they become bigger issues.

You may be a good fit if you:

• Enjoy working in the freight forwarding and logistics industry.

• Understand how to manage shipments from booking through delivery.

• Can communicate confidently with customers and operational partners.

• Stay calm when handling urgent shipments or unexpected problems.

• Take responsibility instead of waiting to be reminded.

• Believe that excellent customer service means keeping customers informed and finding solutions.

Why Join Us?

This position provides an opportunity to develop your career in the international freight forwarding and logistics industry, working with customers, overseas partners, carriers and logistics service providers.

You will gain exposure to international shipments and have the opportunity to take on greater responsibilities as the business continues to grow.

Ready for your next career move?

If you have strong freight forwarding experience and are looking for an opportunity where your industry knowledge and experience are valued, we would love to hear from you.